Are you unable to reach your friends and family because FaceTime is not working on your iPhone? What could be wrong, and where exactly does the problem stem from? Is it the app that’s malfunctioning? Or your device? Don’t worry. We’ll answer all of these questions along with solutions to the problem.
If Apple FaceTime video is not working on your iPhone or if FaceTime keeps hanging, you won’t be able to communicate properly with the opposite party. And if you’re calling a relative or close friend staying far away, it’s a bummer if you can’t see them or speak to them. But fret not, all you have to do is follow the solutions below and you’ll be good to go.
Why Isn’t My FaceTime Working
If you’re wondering why my FaceTime keeps hanging up/failing, there are several reasons that could cause the issue. Your network might be weak, there could be an issue with your Apple ID, or for all you know, Apple’s servers might be down. Regardless of the cause, this guide will help you restore FaceTime back to normal on your iPhone.
How to Fix FaceTime Calls Not Going Through on iPhone
Follow all the methods one by one to see which one works for you.
1. Re-Enable FaceTime
Unless FaceTime is enabled and activated on your iPhone, you cannot make or receive FaceTime calls. If you’re experiencing issues using FaceTime, start by checking that the service is activated for usage on your device.
Step 1: Launch the Settings menu and select FaceTime.
Step 2: Check that FaceTime is toggled on. If it is but FaceTime still keeps hanging up every time, turn off the toggle and turn it back on.
2. Run Network Troubleshooting Checks
FaceTime audio and video calls require an active internet connection. Reboot your router if you’re connected to a Wi-Fi network. For cellular data, check that you have an active internet/data plan with your network carrier.
If other apps and services work with your internet connection, but FaceTime doesn’t confirm that the app has access to your device’s cellular data. Go to Settings > Mobile Data and check that FaceTime is flicked On.
Connectivity issues are quite diverse and have multiple fixes. Below is a repository of useful guides for fixing connectivity-related issues on the iPhone. Check them out.
- How to Fix iPhone Connected to Wi-Fi But Internet Not Working Issue
- A Complete Guide to Fixing iPhone Not Connecting to Wi-Fi
- 8 Best Ways to Fix Cellular Data Not Working on iPhone
3. Check Apple ID
Like iMessage, FaceTime will not work on your device if you’re signing out of Apple ID or have an issue with your account. Make sure you have the correct Apple ID connected to your FaceTime. You can try signing out and reconnecting the account with your device.
Step 1: Go to Settings and select FaceTime.
Step 2: Select the Apple ID email. Then, tap Sign Out.
That will disconnect your Apple ID account from FaceTime. Wait for a couple of seconds and reconnect your Apple ID with FaceTime.
Step 3: Tap on ‘Use your Apple ID for FaceTime.’
Step 4: Select Sign In if you want to use the existing Apple ID on your iPhone for FaceTime. Otherwise, select ‘Use Other Apple ID’ to sign in with a new account.
It might take up to a minute (or less) for Apple to sync the Apple ID account and FaceTime. So you’d have to wait for the account to reappear on the FaceTime settings menu.
4. Change FaceTime Location
FaceTime might not work on your iPhone if the app’s location is set to the wrong region, particularly in countries where FaceTime is blocked/restricted like Oman, UAE, Qatar, etc. Here’s how to check and change FaceTime’s location on your iPhone.
Step 1: Launch Settings and select FaceTime.
Step 2: Tap the Apple ID address. Then, select Change Location.
Step 3: Tap on Region.
Step 5: Select a country from the list. Then, tap on Save.
Apple will verify your selection and effect the change.
5. Check the Date & Time
Many device functionalities and apps (FaceTime and App Store, for example) won’t function correctly if your iPhone’s date and time settings are incorrect. And not just on iPhones, this also applies to FaceTime on Macs and iPads. Check that your device is configured to update date and time information automatically. Go to Settings > General > Date & Time and ensure ‘Set Automatically’ is toggled on.
6. Ensure You’re Calling Someone With an Apple Device
Like it or not, FaceTime only works when calling someone who has either an iPhone, iPad, or Mac. So if your friend uses an Android device, FaceTime will fail immediately. So if you’re unable to connect with someone, ask them whether they’re using an Apple device.
7. Update the FaceTime App From the App Store
Using older versions of apps can lead to issues. New versions of appa have bug fixes that can solve issues like the FaceTime call not connecting. So, here’s how to update the FaceTime app to keep it up to date.
Step 1: Open the App Store on your iPhone. Tap on your display picture in the top-right corner.
Step 2: Scroll down to see a list of all pending updates. Select the ‘Update’ option next to the app you want to update.
8. Insert a SIM Card
FaceTime needs to be activated for the first time before you use it. And for the activation process to take place, you need a SIM card with an active connection. If you’re trying to use FaceTime on your iPhone without inserting a SIM card, it may not work.
Once you insert a SIM card, wait for a while and FaceTime will be activated automatically. If you choose to, you can remove your SIM card after the activation process and continue to enjoy FaceTime.
9. Reset Network Settings
Resetting the network settings resets all network parameters such as saved Wi-Fi networks, Bluetooth devices, data plans, etc. So, you will have to set them up again manually. While it may seem like a lot of work, it can help fix the issue with FaceTime calls.
Step 1: Open the Settings app on your iPhone. Navigate to the General section.
Step 2: Scroll down and tap on ‘Transfer or Reset iPhone’.
Step 3: Select the Reset option here. Do not select the Erase option.
Step 4: Now, select Reset Network Settings.
Connect to your Wi-Fi network once again and try activating FaceTime.
10. Update iOS
Bugs and other software-related issues sometimes render FaceTime unusable, particularly on devices running older iOS versions. Make sure your iPhone is up-to-date and regularly updated. Go to Settings > General > Software Update > ‘Download and Install’ the latest iOS update available on the page.
11. Sign Out of Your Apple ID and Sign Back In
Since all of Apple’s services — including FaceTime — are dependent on the Apple ID, it’s safe to say that any issue with logging into your Apple ID can cause problems with services. So, try logging out of your Apple account and then logging back in to see if helps with using FaceTime.
Step 1: Open the Settings app on your iPhone and tap on your name displayed at the top. This will open up your iCloud settings.
Step 2: Scroll down and you will find the Sign Out option. Tap on it.
Step 3: Enter your Apple ID Password and select Turn Off in the top-right corner. You’ll be signed out of the iCloud account.
Step 4: You will find the Sign-in option in the same menu. Tap on it and log in to your Apple account once again.
Wait for a while and try to use FaceTime.
FAQs for FaceTime Not Working on iPhone
No, FaceTime either needs a working Wi-Fi connection or a mobile data connection to work.
Android and Windows users can join a FaceTime call via a link. However, you need an Apple device to initiate a FaceTime call.
At times, your iPhone screen may go blank during a call. You can fix it by following a few simple steps.
Once you’ve followed the steps above, you won’t have to deal with FaceTime not working on your iPhone. Call anyone you want from anywhere, at any time and you should be able to speak to them without any issues.
Last updated on 13 July, 2023
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