4 Ways to Fix Facebook Messenger Notification Sound Not Working

Quick Tips

• If you have the Messenger app open on your computer, close it and ensure your phone is not set to Do Not Disturb (DND) mode.
• Review the Messenger app notification settings to ensure they aren’t muted.
• If you can’t hear notification sounds for a specific contact, check their alert settings in Messenger.

Try Basic Fixes

• Close the Messenger app on your computer: If you have the Messenger app open on your computer, notifications may appear there instead of on your phone, and you may not hear them. If you don’t want that, close the Messenger app on your PC or Mac. If you’re using Messenger in a web browser, close the Messenger tab so that the notifications appear on your phone.
• Disable Do Not Disturb mode: If you’ve enabled Do Not Disturb mode on your Android or Focus mode on your iPhone, you won’t receive any notifications from Messenger, let alone hear the sound of it. Hence, it’s best to ensure that DND is turned off.
• Update the Messenger app: The notification sound problem may be occurring due to a bug within the Messenger app. Try updating the Messenger app from the Play Store (Android) or App Store (iPhone) and see if that helps.

Fix 1: Check the Notification Volume on Your Phone

To start, inspect the notification volume on your Android or iPhone. If the notification volume is too low, you may have trouble hearing your Messenger notifications.

Android

Step 1: Open the Settings app on your phone and head over to Sound and vibration.

Step 2: Head to Notification sound and move the slider to your right to increase the volume.

iPhone

Step 1: Open the Settings app and navigate to Sound & Haptics.

Step 2: Use the slider under Ringtone and Alert Volume to increase the volume to your liking.

Fix 2: Check In-App Notification Settings

Facebook Messenger lets you modify notification preferences from its in-app settings menu. You’ll need to go through these settings to ensure that notifications are not muted from there.

Android

Step 1: Open the Messenger app settings on your Android.

Step 2: Tap on Notifications & sounds and enable notifications from the following menu.

Step 3: Check the Ringtone and turn on the toggle for In-app sounds.

Step 4: Tap on Customize notifications and select Alert from the following menu.

iPhone

Step 1: In the Messenger app on your iPhone, tap the Settings icon in the bottom-right corner.

Step 2: Go to Notifications and sounds.

Step 3: Under Sounds and vibrations, enable the toggle for While using app and check the text notification tone.

Fix 3: Check System Notification Settings for Messenger

Android and iOS allow you to customize notification behavior for each of your apps separately. If you’ve accidentally muted Messenger notification sounds on your phone, follow these steps to unmute them.

Android

Step 1: Long-press on the Messenger app icon and tap the info icon from the menu that appears.

Step 2: Tap on Notifications and select Allow sound and vibration.

Step 3: Tap on Notification categories.

Step 4: Go through each notification type and make sure none of them are set to Silent.

iPhone

Step 1: Open Settings and scroll down to tap on Messenger.

Step 2: Select Notifications and toggle on the switch next to Sounds.

Fix 4: Unmute Messenger Chats

If the Messenger app does not play a notification sound when you receive messages from a specific person, you may have muted notifications for that person. Here’s how you can unmute them.

Step 1: In the Facebook Messenger app, navigate to the People tab and tap the contacts icon in the top-right corner.

Step 2: Locate and select the contact you wish to unmute.

Step 3: Tap the info icon in the top-right corner. Go to Notifications & sounds and enable all the toggles from the following menu.

Step 4: Check Notification sounds for that contact.