3 Ways to Fix Apple TV App Not Working on Amazon Fire TV Stick

Quick Tips

• Check your Apple account billing status. The payment for your Apple TV+ subscription may not have been processed due to issues with your current payment method.
• Check the device limit on your Apple TV+ account. You are allowed to use a maximum of six devices simultaneously.
• Reset your Fire TV Stick by going to Settings > My Fire TV > Reset to Factory Defaults.

Basic Fixes

• Force quit and relaunch Apple TV app: This will give the app a fresh start on your Firestick.
• Clear Apple TV app cache: A corrupted app cache can malfunction the app on your Firestick. So, we suggest clearing the Apple TV app cache.
• Reinstall the Apple TV app: You can install the latest version of the app to remove any bugs from the current version.
• Update Fire OS version: You can also install an updated version of the Fire OS.

Fix 1: Check Your Apple Account Billing Status

When your Apple TV app does not work on Fire TV Stick, begin by checking your billing status. The payment for your Apple TV+ subscription may not have been processed due to issues with your current payment method.

For iPhone and iPad

Step 1: Open the Settings app on your iPhone or iPad > go to your profile name at the top.

Step 2: Select Payment and Shipping from the list of options. When your preferred payment methods are displayed on the screen, tap on the one that’s causing issues with payment processing.

Step 3: Select Remove Payment Method.

If you use Apple Wallet, you can add funds if it’s low on balance.

For Mac

You must use the Mac App Store to verify or update the payment methods.

Step 1: Open the App Store on your Mac and click the profile icon at the bottom-left corner.

Step 2: Click on Account Settings at the top and sign in with your Apple ID and password. Then, click on Manage Payments on the right side in Account Details.

Step 3: In the Manage Payment section, click on the payment method you wish to remove.

Step 4: Scroll down to see the options of Add Payment Method or Add Funds to Apple Wallet if it has a low balance.

Fix 2: Check if the Apple TV Device Limit Has Exceeded

You can enjoy streaming content using your Apple TV+ subscription on up to six devices simultaneously. So, if your family members or friends are using your account, your account may have hit that device limit.

Step 1: Open the Settings app on your iPhone and tap on your profile name at the top.

Step 2: Scroll down to see the full list of devices connected with your Apple account.

Step 3: Tap on the device you wish to remove. Then, tap on Remove Account on the Device Info page.

Fix 3: Reset Your Fire TV Stick

Resetting your Fire TV Stick will erase all your apps and preferences, so you must set it up from scratch.

Step 1: Go to Settings on your Fire TV home screen.

Step 2: Scroll to the right and select My Fire TV.

Step 3: Scroll down and select Reset to Factory Defaults.