Can’t Sign Into Microsoft After Resetting Password? Here’s What to Do

Sometimes, you may need to reset your Microsoft password. It might be because you think someone has access to your details, or you may simply be practicing great security hygiene by changing your passwords every few weeks.

Unfortunately, sometimes you may experience a password reset Microsoft login error. In other words, you try to signing in with the new details, and Microsoft tells you the password is wrong.

Here are a few things you can try if you can’t sign into Microsoft after resetting password.

Try Logging in on Another Device

Step 1. If you’re logging in on a computer, check if there’s a screen or error message indicating that your password is incorrect or that you’ve entered it incorrectly too many times.

Step 2. On another device – for example, your smartphone – head to the Microsoft login page using a browser.

Step 3. If you were able to log in successfully, you should see a screen with your account details. This means there is a problem with the device you were initially using. Try rebooting it and contact Microsoft if the issue persists.

However, if you can’t log in into Microsoft after reset on the alternative device either, it means you’ve misremembered your new password and will need to reset it again.

Wait for One to Two Hours

This solution can be frustrating, especially if you need your Microsoft account for work or gaming events. However, sometimes the Microsoft servers are updating or running slower than usual. If you can’t sign into Microsoft after resetting password, try waiting one or two hours and trying again. If this doesn’t work, try waiting another one or two hours. It shouldn’t take longer than this, so if your new password still isn’t working, move on to the next step.

Use an Alternative Verification Method

Not all login attempts require a password. Sometimes, Microsoft may give you the option to log in with a code it sends to your smartphone or email account.

Step 1. Check if there’s the option to “Sign in another way.” If so, click it, and you’ll see a screen with several options.

Step 2. Choose “Send a code…” which will take you to the next screen, where you have to enter your account recovery email address in full. This will be different from the email linked to your Microsoft account. Click “Send code.”

Step 3. Obtain the code from your email address and enter it when prompted.

If none of the above methods work, try resetting your password again. Make sure you are confident that you remember the exact password you are entering, which you can check by clicking the “eye” icon to “Show Password.

You can also save your password when prompted by your browser, which should ensure that you can at least sign in on the device you reset your password on.

Still can’t sign into Microsoft after resetting password? Contact Microsoft directly via the Account Recovery Form.