3 Ways to Fix Can’t Record Meeting in Microsoft Teams

Preliminary Fixes

• Ensure you have a Microsoft 365 license: It is crucial to have the appropriate Microsoft 365 license. Users must have an Office 365 Enterprise E1, E3, or E5 license or a comparable plan, as recording functionality is unavailable with the basic or free versions.
• Check Internet bandwidth: Ensuring adequate Internet bandwidth is crucial for recording meetings in Microsoft Teams. Insufficient bandwidth can lead to interruptions, poor video quality, and the inability to initiate or save recordings.
• Guests can’t record Teams meetings: Guests typically do not have permission to record meetings. This restriction is due to the security and compliance policies that organizations enforce to protect sensitive information.
• Check OneDrive storage: Microsoft Teams relies on OneDrive for Business to store meeting recordings. So, if your OneDrive storage is full or nearly full, it can prevent new recordings from being saved. To resolve this, check your available storage space in OneDrive.

Fix 1: Clear Microsoft Teams Cache

Microsoft Teams collects cache data to improve loading times and save search queries. When the Teams cache gets corrupted, it will fail to perform basic tasks, including the ability to record meetings.

Step 1: Press the Windows + R keys and open the Run menu.

Step 2: Type %appdata%\Microsoft\Teams > hit Enter. The system will open the File Manager app with all Teams files.

Step 3: Select all folders and delete them from the PC.

Empty the Recycle Bin from the desktop as well, restart Teams, and check if the issue persists.

Fix 2: Check With IT Admin

If your organization has an IT admin, they must enable the relevant permissions from the Meeting dashboard to make the recording function available for everyone. If you’re the admin, follow the steps below.

Step 1: Open the Microsoft Teams admin center on the web.

Step 2: Expand Meetings from the left sidebar > select Meeting policies.

Step 3: Toggle on cloud recording from the Audio & Video menu.

Step 4: Go to the Users tab > select Policies at the top.

Step 5: Ensure to select Global under the Meeting policy.

From now on, the recording function will be enabled for all the company users.

Fix 3: Update Microsoft Teams

For the best and glitch-free experience, we recommend running the latest Teams build on the desktop.

Step 1: Open Microsoft Teams > click on the three-dot menu at the top.

Step 2: Select Check for updates, and the software will install the pending app updates on your computer.

Try recording the Teams meeting again, and you shouldn’t face any issues now.

Do note that meeting recordings won’t capture whiteboards, annotations, or shared notes, and they also won’t include videos or animations embedded in PowerPoint Live presentations.