How to Fix Microsoft Teams Notification Sound Not Working

Quick Tips

• Double-check your Teams settings. Ensure Play sound for incoming calls and notifications is enabled within Teams > Settings > Notifications.
• Verify Windows allows Teams notifications. Go to Settings > System > Notifications & actions. Under Get notifications from these apps, ensure the toggle for Teams is enabled.
• On Mac, ensure Teams notifications are allowed to display them. Head to System Settings > Notifications > choose Teams. Ensure Allow Notifications is toggled on.

On Windows

Method 1: Check Notifications Options in the Settings App

Step 1: Press the Windows + I keys shortcut to open the Settings app.

Step 2: Select System from the left sidebar.

Step 3: Click Notifications in the right pane.

Step 4: Scroll to Microsoft Teams and click on it.

Step 5: Turn on the toggle for Play a sound when a notification arrives.

If you mostly interact with Teams notifications on Windows, click the radio button beside High to show Teams alerts above priority notifications in the notification center.

Method 2: Check Notification Settings in Microsoft Teams

Step 1: Launch Microsoft Teams on Windows.

Step 2: Click the three vertical dots at the top right and select Settings.

Step 3: Select Notifications from the sidebar.

Step 4: Turn on the toggle for Play sound for incoming calls and notifications.

You can close Microsoft Teams and start receiving alerts with sound. From the same menu, you can tweak the Teams desktop and activity notifications.

2. On Mac

Method 1: Check Notifications Options in the Settings App

Step 1: Click the Apple logo > open System Settings.

Step 2: Select Notifications from the sidebar > click on Teams to open it.

Step 3: Enable the Allow notifications toggle and make the necessary changes.

Once the above steps are executed, the issue should be fixed. If not, check out the next fix.

Method 2: Check Notifications Settings in Microsoft Teams

Step 1: From Teams web, select the three-dot menu at the top.

Step 2: Select Settings.

Step 3: Click Notifications from the sidebar.

Step 4: Enable the Show message preview toggle.

That’s it. This should fix the Teams notifications sound not working issue. If you are facing this issue on Android, keep reading.

3. On Android

Before making changes to the Microsoft Teams settings, check the notification volume on your Android phone.

Method 1: Check Teams Notification Channels

Step 1: Long-tap on the Microsoft Teams app icon > tap the i button.

Step 2: Select Notifications from the app info menu > tap Default.

Method 2: Disable Quiet Time in Microsoft Teams

When you enable quiet days or hours in Microsoft Teams, the software mutes all Teams notifications on your Android phone.

Step 1: Open Microsoft Teams on your Android phone.

Step 2: Select your account > open Notifications.

Step 3: Tap During quiet time under Block notifications.

Step 4: Disable the Daily quiet hours and Quiet days toggles.

There you go. You have successfully fixed the Microsoft Teams notifications sound not working issue. If you are an iOS user, continue reading.

4. On iPhone

Method 1: Check Notifications Options in the Settings App

Step 1: Open Settings on your iPhone.

Step 2: Scroll to Microsoft Teams > select Notifications.

Step 3: Enable the Sounds toggle.

Method 2: Check Notification Settings in Teams for iPhone

If you want to set a custom sound for Teams alerts, make changes from the app settings.

Step 1: Open Microsoft Teams on your iPhone.

Step 2: Tap on your account from the top-left corner.

Step 3: Open Settings > select Notifications.

Step 4: Tap Sound under Alerts and pick your preferred Teams notification tone on your iPhone.

Method 3: Remove Teams from Scheduled Summary

When you add Microsoft Teams to Scheduled Summary, the system blocks Teams notifications and sends all alerts silently at an appropriate time. You can remove Microsoft Teams from Scheduled Summary on your iPhone.

Step 1: Open Settings on your iPhone.

Step 2: Select Notifications > choose Scheduled Summary.

Step 3: Disable Microsoft Teams from the following menu.

You should also check the device’s sound profile. If your iPhone is on mute, you won’t hear the notification sound for any installed app. You should use the side button to unmute your iPhone.