Top 11 Ways to Fix TikTok Not Loading or Working

Thanks to short-form videos and innovative features for creators and users, TikTok’s popularity has sky-rocketed in recent years. Those engaging (and sometimes funny) videos do keep us hooked to the platform all the time. However, many have complained about TikTok not loading on their phones. If you are among them, read along to fix TikTok crashing on iPhone and Android.


TikTok not working or closing unexpectedly can confuse you. While you can switch to Instagram or YouTube to stream similar short videos, the experience may not be the same. Let’s troubleshoot the issue once and for all.

1. Check Network Connection

You need to first check the network connection on your phone. If your phone has low network speeds, you can’t load TikTok videos without glitches. You need to temporarily enable the Airplane mode on your phone and disable it after some time.

If you still run into network issues, reset network settings and try again.

2. The App Is Banned In Your Region

TikTok hasn’t had a smooth relationship with several governments around the world. If the app is banned in your country, you can’t load the TikTok feed on your phone. Quite possible that it is among the list of apps and services banned in your country.

3. Use VPN

If TikTok access is restricted in your region, there is only one way to access your account. You should download a VPN app on your phone, subscribe to a plan, and sign in with your account details. Now, connect to another region server where TikTok is still accessible and open the app. You can now use all the app’s functions without any issues.

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4. Force Stop TikTok

Does TikTok still crash on your phone? It’s time to force stop the app and try again. Giving it a fresh start might stop any stuck processes or temporarily remedy a glitch on your phone.

Step 1: Long-press on TikTok and open the App info menu.

Step 2: Select Force Stop.

5. Check Data Permission

TikTok can drain your mobile data pack plan in no time. If you have disabled the mobile data permission to TikTok, use the steps below to enable it.

Step 1: Open the Settings app on iPhone and scroll to TikTok.

Step 2: Enable the Mobile Data toggle.

6. Clear TikTok Cache

TikTok collects cache in the background to improve the app performance. When it collects corrupt cache files, the app may not work or load on your phone. You can either clear cache from the app info menu or app settings.

Step 1: Open the TikTok’s app info menu (check the steps above).

Step 2: Tap Storage and Cache and tap Clear cache.

You can clear cache from TikTok settings too.

Step 1: Launch TikTok and go to your account.

Step 2: Tap the three horizontal lines at the top and open Settings and privacy.

Step 3: Scroll down and select Free up space.

Step 4: Clear cache and restart TikTok.

TikTok app will work normally after that. If not, check out other options.

7. Your Account Is Restricted

TikTok has laid down strict community guidelines for its users to follow. If you repeatedly break TikTok rules and violate guidelines, the company may restrict your account temporarily. You’ll have no option but to wait for TikTok to lift the ban from your account.

8. Disable Data Saver Mode

An active data saver mode can hamper your TikTok experience on your phone. Here’s how you can disable it.

Step 1: Head to TikTok Settings and privacy (refer to the steps above).

Step 2: Scroll to Data Saver and disable the toggle.

If you cannot access TikTok in the first place, make sure to disable system data saver mode.

Step 1: Open the Settings app and select Connections.

Step 2: Tap Data usage and select Data saver.

Step 3: Turn off the option.

iOS users can try the tricks below.

Step 1: Open Settings and scroll to Mobile Data. Select the main SIM.

Step 2: Disable the Low Data Mode toggle.

9. Disable Low Power Mode

If your phone is on low power mode, TikTok may not work or load as expected. You should disable battery saver mode and try again.

Step 1: Open the Settings app and scroll to Battery.

Step 2: Disable the Power saving toggle.

iPhone users can open the Settings app and select Battery to disable the Low power mode.

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10. Update TikTok

TikTok regularly releases updates to add new features and fix annoying bugs. You can update TikTok to the latest version from the Google Play Store or App Store.

11. Reinstall TikTok

When none of the tricks work, it’s time to reinstall TikTok and start from scratch. You can delete TikTok from your phone and install it again from the App Store or Play Store. Sign-in with your account details and start using the app.

Get Your TikTok Access Back

While there are a few alternatives to TikTok, nothing comes close to the social media giant. When it stops working, you can try out one of the methods to remedy the app and continue enjoying the app. Which trick worked for you? Share your findings in the comments below.

Last updated on 18 September, 2023

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