Why Am I Getting Calls When Do Not Disturb Is On

No one likes to get interrupted by calls or messages while participating in a meeting, watching a movie, attending a silent event, or while sleeping. People mostly use the ‘Do Not Disturb’ function on their phone to avoid such unpleasant scenarios. But as the user asked for more customized DND (Do Not Disturb) mode, companies like Google and Apple added more ways to personalize the Do Not Disturb settings on the device. That means you can allow certain callers to bypass the DND settings and make an exception for some scenarios where a caller can reach you by repeating calls.

Getting calls when dnd is on

The problem with the method is if you set the exceptions for one scenario while enabling ‘Do Not Disturb’ mode, the system remembers those settings and keep using them whenever you turn on the DND mode on the device.

For example, if you have customized the DND settings on the device to let your family members bypass the DND to call or message in emergencies, the system will use the same settings until you make changes from Do Not Disturb menu.

Because of such exceptions, you might get calls when Do Not Disturb is enabled on your device. In this post, we will guide you on how to disable such settings on iPhone and Android and how you can customize DND to your preference each time you use the service on the phone.

For iPhone

Enable Always Silence From the Settings

The default Do Not Disturb settings on the iPhone might be the reason for getting calls despite enabling DND option. By default, iOS only silences incoming calls and messages when the iPhone is locked. That means if you are actively using the iPhone with DND enabled, you will get calls and messages from the users.

I Phone DND menu
Silence always

Thankfully, Apple offers you to change such settings from the DND menu. Open the Settings app on the iPhone and navigate to the Do Not Disturb menu. From the Silence menu, select Always.

After that, the iPhone will block callers even when you are using the device.

Allow Calls From No One

Apple allows you to select certain contacts as a favorite for easy access from the Phone app. You can also access these contacts via a long-tap on the Phone app icon. These favorites contacts are automatically excluded from the Do Not Disturb function. Meaning, anyone from your favorite contact list can call or message you when Do Not Disturb is on.

Allow calls
Allow calls from no one

You need to change the DND settings from the iPhone Settings menu. Open the Settings app on the iPhone and go to Do Not Disturb menu. Scroll down to the Phone menu and select No One from the Allow Calls From option. Now, no one, including favorite contacts, can call you when DND is turned on.

Disable Repeated Calls

When you enable Do Not Disturb mode on the iPhone, it will silence all the contacts from calling you. But, if the same person tries to call you three minutes later, then the call will bypass the DND mode on the device and it will ring your iPhone.

Disable repeated calls

To combat that, you should disable the repeated call settings. Open Do Not Disturb menu from the iPhone settings and scroll down to the Repeated calls menu and disable the option.

For Android

On Android, each manufacturer applies its skin on top of Stock Android, which also changes the Do Not Disturb menu. As for this post, we will stick to Google’s version of Do Not Disturb on Stock Android as well as Pixel devices running the latest version of Android OS.

Disable Exceptions from the Do Not Disturb Menu

Let’s first understand the default exceptions of the Do Not Disturb function on Android. Google allows starred contacts and repeats callers (within the 15 minutes) to bypass the Do Not Disturb settings on the Android. You can change the exceptions from the Do Not Disturb menu.

There are two ways to access Do Not Disturb menu on Android. You can bring down the notification bar, and long-press on the Do Not Disturb icon to access the menu or open the Settings app on your device and navigate to Sound > Do Not Disturb.

Dnd menu on android
Exceptions DND on Android

From the Do Not Disturb menu, go to Calls and here you will see the exception settings. Google’s starred contacts is similar to iOS favorites. By default, the starred contacts can call you even when DND in on.

Allow calls from android
Dont allow any calls

Tap on the Allow Calls menu and select ‘Don’t allow any calls’ option. I like how Google allows you to add/remove starred contacts from the DND menu itself. Go to Starred contacts menu and you can either remove the existing ones or add new ones.

Disable repeat callers

You should also turn off the ‘Allow Repeat Callers’ option to disable the same callers to rule over the DND function on your Android phone.

Live In A Distraction-Free Environment

If not used properly, the Do Not Disturb mode can leave you embarrassed in certain situations. And of course, you won’t want that. Use the settings mentioned above and make necessary changes to the Do Not Disturb menu on the iPhone or Android.

Next up: Some Android OEMs also offer Silent mode. Read the difference among Do Not Disturb, Silent, and Airplane mode on Android.

Last updated on 02 February, 2022

The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.