4 Ways to Fix Samsung Smart Switch Not Working on Android

Basic Fixes:

• Ensure Smart Switch is installed on both devices: The Samsung Smart Switch app must be installed on both devices to ensure a smooth transition. If unsure, set up your Samsung device first and double-check if the Samsung Smart Switch app is available.
• Connect to the same Wi-Fi network: If you’re transferring data using the Wireless transfer option, ensure your new and old devices are connected to the same Wi-Fi network.
• Check if the data is transferrable: There are restrictions when using the Samsung Smart Switch app to transfer data. Sign-in details for apps, calendar events, messaging app data, private storage data, locked notes, etc. cannot be transferred and will have to be moved manually.
• Ensure there’s storage space available: You can transfer data to a new or old device as long as it’s a Samsung device. So, ensure there’s enough space available on the target device to store all the data. Otherwise, the transfer might not work.
• Try transferring to an SD card: You can save all the data to an SD card on your old phone using the Samsung Smart Switch app. Insert the SD card into the new phone and use the Samsung Smart Switch app to restore the data.

Fix 1: Transfer Data via Cable

While transferring data via Wi-Fi is convenient, sometimes it doesn’t work. When this happens, you can choose the Cable option and transfer the data via a cable using the Samsung Smart Switch app. Connect both devices via a USB C to USB C cable or a USB C to Micro USB cable before proceeding.

Fix 2: Update Smart Switch App on Your New Phone

There are chances of your new phone not having the latest version of the Samsung Smart Switch app available upon setup. So, set up your Samsung device without transferring the data. Then, use the Play Store to update the Samsung Smart Switch app. Once done, try transferring the data again.

Fix 3: Ensure All Permissions Are Enabled

To transfer contacts, messages, media, etc. the Samsung Smart Switch app needs access permission enabled. So, if you denied any permission when initially setting up the Samsung Smart Switch app, it might not work properly. In this case, use the below steps to enable all app permissions on both phones.

Step 1: Long-press the Smart Switch app icon and tap the i icon. Select Permissions.

Step 2: Tap on all permissions and select Allow. Ensure this is done on both devices.

Fix 4: Keep Smart Switch in the Foreground

When transferring data, you can usually use the app switcher to continue with other tasks on both phones. However, if the transfer continuously fails, try keeping the Samsung Smart Switch app open on both devices until the transfer is complete. You won’t be able to use either device during this time.