3 Ways to Fix PayPal Not Sending a Security Code

Before we talk about troubleshooting tricks, let’s understand why PayPal is asking for a security code in the first place:

• When you use a new device to use PayPal, it may ask for a security code to block unauthorized login attempts.
• PayPal may ask for a security code when it detects a new IP address.
• Did you go through several unsuccessful attempts while logging into PayPal? The company may ask for a verification code.

Basic Fixes 

• Check mobile number – Sometimes, we may overlook the basics. You need to double-check the added mobile number and try requesting a security code again. Even a single incorrect digit can send a code to someone else.
• Disable VPN – An active VPN connection modifies the IP address on your phone and may trigger PayPal to ask for a verification code. You must disable the VPN on your phone and try again.
• Check PayPal servers—Sometimes, PayPal servers may go down or experience an outage. You can visit Downdetector and search for PayPal to confirm the problem. You have no option but to wait for PayPal to resolve the issue from their end.
• Login from another source – Temporarily, switch to the desktop version, and try logging in again.
• Update or reinstall PayPal app – Do you still have issues receiving an authentication code from PayPal? Try updating or reinstalling the app.

Fix 1. Check Message Spam

The default Messages can sometimes get aggressive and send important messages to spam. Here’s how to find such messages on your phone.

On Android

Step 1: Open the Messages app. Tap the hamburger menu at the top

Step 2: Go to Spam & blocked and check for the PayPal message.

On iPhone

Step 1: Launch the Messages app. Tap Filters at the top.

Step 2: Go to All Messages inbox. Find your PayPal security code.

Fix 2. Check for Short Numbers Restriction

PayPal recommends contacting your mobile phone carrier to ask them to enable short-code text messaging. Depending on the activity, PayPal will send one of two texts.

The company may text you to ask you to confirm your activity (reply 1 for yes or 2 for no) or send a 6-digit code to retrieve your account.

Fix 3. Contact PayPal

When none of the tricks work, contact PayPal and explain your problem in detail. What’s more? You need not worry if you can’t log in to your PayPal account, as you can connect with them anonymously.

When you click on the Call us button, the platform usually asks you to log in for chat support. However, you can click the Call us as guest option to proceed.

After you get back the PayPal account access, re-add your mobile number to your account. Select your primary number to receive the text if you have more than one phone number is added to your PayPal account.