3 Ways to Fix Netflix Keeps Freezing on Your Phone

Basic Fixes:

• Close and restart all background apps: Background apps can end up hogging system resources, causing the Netflix app not to work as expected. So, force all apps, including Netflix, to close. Then, restart only the Netflix app to see if this fixes the issue.
• Turn off VPN: VPN apps can help you access content that might be unavailable to you. However, depending on the location and server speed, it might restrict certain features. When this happens, disconnect your VPN app and try playing the show again.
• Update the Netflix app: If you’ve been putting off updates for a while, it might be time to bite the bullet and check for app updates. This way, your Netflix app can access the latest bug fixes and security patches, resolving any related issues.
• Reinstall Netflix: Uninstalling any app will ensure all app data and settings get deleted. Then, once the app gets reinstalled, a fresh copy of the app will be installed. This is helpful if the Netflix app is still freezing upon playback, but you cannot find the exact cause.

Fix 1: Clear Cache for Netflix

The cache for any app, including the Netflix app, can help load it faster. However, if this cache gets corrupted or too big, it can interfere with regular app functions, causing the Netflix app to freeze mid-playback. To fix this, clear the cache for the Netflix app on your Android device using the below steps.

Tip: Since there are no options for clearing the cache on iPhone, consider offloading the Netflix app.

Step 1: Open Settings and tap on Apps. Scroll down and tap on Netflix.

Step 2: Tap on Storage and tap on Clear cache.

Fix 2: Turn off Low Power Mode on iPhone

Low Power Mode on your iPhone helps save battery. However, this is done at the cost of restricting other app functions. So, if the Netflix app suddenly stops responding, check and ensure Low Power Mode is disabled. Here’s how to do it.

Step 1: Open Settings and tap on Battery. Ensure the Low Power Mode toggle is turned off.

Fix 3: Unrestrict Netflix on Android

For Android users, app functions can get restricted if the app profile is set to anything other than unrestricted. This can also cause the Netflix Android app to freeze or not work properly. To fix this, change the Netflix app’s profile to unrestricted on your Android device. Here’s how.

Step 1: Open Settings and tap on Apps. Here, tap on Netflix.

Step 2: Tap on Battery and select Unrestricted.

This will ensure Netflix has unrestricted access. Now, restart the Netflix app and try playing something again to see if the issue has been fixed.