Fix 1: Clear Teams Cache
Microsoft Teams collects cache in the background to improve loading times and the overall app experience. However, a corrupt cache can lead to issues such as high CPU usage, screen sharing not working, and continuous prompts to sign in.
In such cases, clearing the Microsoft Teams cache can help.
Step 1: Press the Windows key + R to open the Run dialog box. Type %appdata%\Microsoft\Teams in the field next to Open and hit Enter.
Step 2: Select all folders and right-click on them. Then, click the trash icon.
Open the Teams app again, sign in with your account details, and start using it.
Fix 2: Remove Microsoft Teams Credentials
Another reason you might experience sign-in issues is that the Teams account details stored in the Credential Manager are outdated. Here’s how to fix that.
Step 1: Press the Windows key + S to open the search menu. Type Credential Manager in the box and hit Enter.
Step 2: In the Credential Manager window, click Windows Credentials.
Step 3: Remove all the msteams entries and restart your PC. After that, check if you can log into the Teams app.
Fix 3: Repair or Reset Microsoft Teams on Windows
Your Windows PC comes with a handy app repair tool. You can use it to fix any issues with the Teams app causing sign-in problems.
Step 1: Press the Windows key + I to open the Settings app and go to Apps > Installed apps.
Step 2: Scroll to Microsoft Teams > click the three horizontal dots next to it > select Advanced options.
Step 3: Click Repair under the Reset section. If the issue remains, click the Reset button instead.
Fix 4: Reinstall Microsoft Teams
Lastly, if nothing else works, consider uninstalling Microsoft Teams from your computer and reinstalling it. Here’s how.
Step 1: Press the Windows key + I to open the Settings app and go to Apps > Installed apps.
Step 2: Click the three horizontal dots next to Microsoft Teams and select Uninstall.
Once removed, download the Microsoft Teams app and install it on your PC. You should not have any sign-in issues after that.
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Last updated on 29 July, 2024
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