5 Ways to Fix Google 2FA Prompt Not Working on iPhone

By Sumukh Rao Updated July 19, 2024

Quick Tips

Toggle Airplane mode to disconnect and reconnect to your network and see if you get the prompt.
Restart your Wi-Fi router to get back online if you face a downtime.
Connect both devices — the one you’re trying to sign into and the one receiving the prompt — to the same Wi-Fi network.

Fix 1: Check if You’re Logged Into the Same Google Account

At times, you may be trying to log in to a different account on your computer, while the same account may not be logged into your phone. This is primarily why Google Authenticator wasn’t working on my iPhone either. Ensure the accounts on both devices match.

Fix 2: Try Using Incognito Mode on Your Computer

Trying to sign in via incognito mode registers as signing in from a new device. This forces Google’s servers to send a prompt on your phone once again.

Fix 3: Insert a SIM Card Into Your Smartphone

A SIM card helps Google determine that a device it is inserted in, belongs to you. For instance, Google’s prompt on your computer will indicate the name of the device on which you must verify your identity.

Fix 4: Try Another Method of Verification

Google provides a host of verifications. If the security prompt isn’t showing up, try other verification methods. For instance, try logging in through a registered mobile number or via Google’s Authenticator app.

Fix 5: Install the Gmail and YouTube Apps on Your iPhone

Generally, Google sends login prompts via Gmail or the YouTube app. So, if both these apps don’t find a place on your iPhone, download them. If they’re already downloaded, ensure the apps are updated.

Fix 6: Enable Background App Refresh on iPhone

The background app refresh option on your iPhone enables your phone to perform functions in the background for which you must keep the app open. So, if you do not get a sign-in prompt for your Google account, we recommend turning on the YouTube app’s background refresh option.

Step 1: Open the Settings app on your iPhone. Scroll down and tap on YouTube.

Step 2: Enable the Background App Refresh toggle.

FAQs

1. Is two-factor authentication necessary?

Yes, two-factor authentication is essential. It adds an additional layer of security to protect your Google account. In fact, Google has made it mandatory for every account to have 2FA.

2. Can I bypass Google’s two-factor authentication?

No. You cannot bypass the 2-step verification feature. You can’t sign in to your account if you fail to verify your identity using any of the available options.

3. What other methods of 2FA can I use on Google?

Google provides several types of verifications. You can use a security key, get a verification on a registered number, use the Google Authenticator app, or even enter a digital backup code.