6 Ways to Fix Call History Not Showing on Android

Quick Tips

• Install pending Android updates to address issues caused by outdated or buggy builds.
• Clearing cache data for the Phone app and related system apps can also help resolve this issue.
• If the problem persists, consider resetting app preferences or changing the default Phone app.

Fix 1: Allow the Phone App to Access Call Logs

The Phone app may not show any call history if it does not have the necessary permissions to access and save your call logs. Here’s how to check.

Step 1: Long-press on the Phone app icon and tap the info icon from the menu that appears. Then, go to Permissions.

Step 2: Tap on Call logs and select Allow from the following screen.

Fix 2: Clear Cache for System Apps

On Android, several system apps support the functioning of the default Phone app. If one of those apps is experiencing problems, Android may fail to display your call history. Here’s what you can do to fix your system apps.

Step 1: Open the Settings app and go to Apps.

Step 2: Tap the filter and sort icon and enable the toggle for Show system apps.

Step 3: Use the search tool to locate the Call Log Backup/Restore app.

Step 4: Go to Storage and tap the Clear cache option at the bottom.

Step 5: Clear the cache data for the Phone services and Call Management apps.

Fix 3: Clear Phone App Cache

The default Phone app, like system apps, collects temporary data. If that data becomes inaccessible, the Phone app may fail to show your call logs. You can try clearing the Phone app’s cache data to see if that helps.

Step 1: Long-press on the Phone app icon and tap the info icon from the resulting menu.

Step 2: Go to Storage and tap the Clear cache option.

Fix 4: Change the Default Phone App

The call history not showing issue may not have anything to do with Android, but rather with the Phone app you use. If you’ve recently switched to a third-party phone app, you should switch back to the system default app.

Step 1: Open the Settings app and navigate to Apps > Choose default apps.

Step 2: Tap the Phone app and select the system default option from the following menu.

Fix 5: Enable Automatic Date and Time

When your phone is set to an incorrect date or time, apps may fail to save or sync data and cause problems. To ensure that Android has the correct date and time, you should enable the “Automatic date and time” option in the Settings app.

Step 1: Open the Settings app and tap on General Management.

Step 2: Tap on Date and time and enable the toggle next to Automatic date and time.

Fix 6: Reset App Preferences

If the problem persists, you can reset your app preferences. This will re-enable all system apps and remove any app restrictions you may have set. Don’t worry, your app data won’t be affected by this.

Step 1: In the Settings app, navigate to the Apps menu.

Step 2: Tap the three-dot menu icon in the top right corner and select Reset app preferences.