Going into your Amazon account’s settings, you can check which devices are currently using your account. But what if you notice quite a few unknown sign-ins? Or what if you’re using a new device but forgot your Amazon account’s password? Well, whatever the case, we’ve got you covered. In this guide, we’ll show you how to change or reset your Amazon password.
Changing or resetting your Amazon password mainly depends on whether you remember the account password or not. Because even if you want to remove a device from your Amazon account, you might be asked to enter your password before proceeding. In this case, you will need to first reset the password and then get on with the task. But can you do it using the Amazon mobile app as well? Let’s find out.
Change Your Password on Amazon
If you currently have access to your Amazon account but feel like your account might be compromised, changing your Amazon password is the way to go. This will stop anyone from signing in to your account unless they have access to the new account password. Here’s how to do it using the Amazon desktop and mobile app.
Note: Before starting, ensure you’re signed in to your Amazon account.
Using Web Browser
Step 1: Open the Amazon website on any web browser.
Step 2: Now, go to ‘Account & Lists’ and select Account.
Step 3: Go to Your Account section and click on ‘Login & security’.
Step 4: Enter your current password and click on Sign in.
Step 5: Scroll down to Password and click on Edit.
Step 6: Now, enter your current password.
Step 7: Then, enter and re-enter the new password.
Step 8: Once done, click on Save changes.
This will change your Amazon password. Ensure the new password is different from the previous one and don’t forget to re-enter this new password into all the currently signed-in devices as well.
Using Amazon App on Android or iOS
Step 1: Open the Amazon app and tap on the profile icon from the menu options.
Step 2: Here, tap on Your Account.
Step 3: Tap on ‘Login & security’.
Step 4: Scroll down to Password and tap on Edit.
Step 5: If two-step verification is enabled, enter the OTP sent to the registered mobile number. Otherwise, you might be asked to enter your current account password.
Step 6: Once done, tap on Sign in.
Step 7: In the respective boxes, enter your current password and the new password.
Step 8: Tap on Save changes.
This will save the changes and change your Amazon account’s password.
Reset Your Amazon Password if You Forgot It
While the above method will work if you have access to your Amazon account, what happens if you forgot your Amazon password? In that case, you can always reset your Amazon password. All you need is access to your registered email ID or mobile number to get started.
Follow the below steps to reset your Amazon account’s password using the Amazon desktop and mobile app.
Using Web Browser
Step 1: Open Amazon on any web browser.
Step 2: Here, go to ‘Account & Lists’ and click on Sign in.
Step 3: Then, click on Need help?.
Step 4: Click on ‘Forgot your password?’.
Step 5: Enter your registered mobile phone number or email ID and click on Continue. Amazon will now send an OTP.
Step 6: Enter the OTP received and click on Continue.
Step 7: Here, enter and re-enter your new password.
Step 8: Then, click on ‘Save changes and Sign-In’.
This will instantly reset your Amazon password.
Using Mobile App
Step 1: Open the Amazon shopping app.
Step 2: Here, tap on ‘Already a customer? Sign in’. Make sure the Sign in option is selected.
Step 3: Enter your registered email ID or mobile number and tap on Continue.
Step 4: Here, tap on the Forgot password? option. This will open the Password assistance page.
Step 5: In the box, enter your registered email ID or mobile number again and tap on Continue. This will send an OTP for a password reset.
Step 6: Enter the OTP and tap on Continue.
Step 7: Now, enter and re-enter your new password and tap on Save changes.
This will reset the password for your Amazon account. Make sure the new password is at least 8 characters long and different from your previous password.
Contact Amazon Support to Reset Amazon Password
If you’re having trouble recovering your Amazon account, you can also get in touch with Amazon’s support team to access your account. To do this, visit the dedicated login issues page and select your query. Amazon will then suggest the relevant course of action. Here’s how to do it.
Step 1: Open the Amazon Account & Login Issues page.
Step 2: Here, click on the ‘Select an issue’ drop-down menu.
Step 3: Now, select the relevant reason.
Once done, Amazon will give you suggestions on how to solve your queries. Additionally, if required, you can also directly contact Amazon’s customer service team for further assistance.
Bonus: Enable 2FA for Your Amazon Account
Amazon’s two-factor authentication is a good way to reinforce your Amazon account’s security. Once enabled, you will require a combination of your account’s password and a one-time password sent to the selected number, to login to your account. And it is especially recommended if you feel like there are too many unknown logins popping up on your Amazon account.
Follow the below steps to enable 2FA for your Amazon account.
Note: Sign in to your Amazon account before proceeding.
Step 1: Open Amazon on any web browser and go to ‘Account & Lists’.
Step 2: Here, click on Account.
Step 3: Then, click on ‘Login & security’.
Step 4: When prompted, enter your current password and click on Sign in.
Step 5: Here, go to ‘2-step verification’ and click on Turn on.
Step 6: Add the mobile number you wish to receive the authentication code on.
Tip: Apart from your registered mobile number, you can also add additional numbers. Then, setting up, select the relevant number from the options.
Step 7: Once this is done, click on Get Started.
Step 8: Use the drop-down to select the mobile number you wish to receive the 2FA OTP on and click on Send OTP.
Step 9: Enter the OTP and click on Continue.
Step 10: Check the box if you want to add your current web browser as a recognized device and click on ‘Got it. Turn on Two-Step Verification’.
This will enable Two-Step Verification for your Amazon account. Also, if you have certain known devices, you can turn off 2FA for them when logging in on a device-to-device basis. This way, apart from the selected device, all other logins will require an OTP.
FAQs on Using Amazon Services
Some legacy devices might not have the provision for entering the Two-Step Verification code separately. In this case, sign in to the device and enter your password. This page will then show an error when signing in. Then, once you receive the OTP, enter your password again and add the 6-digit OTP at the end and proceed to sign in again.
Open the Amazon mobile app and tap on the Account icon. Then, tap on Your Orders. Here, tap on the relevant order. Scroll down and tap on Download Invoice. Here, select Invoice and tap on Download documents. This should download a receipt for the selected order. For more details, check out our article on how to print an Amazon receipt.
Recover Your Amazon Password
We hope this article helped in either changing or resetting your Amazon password. Additionally, if you’re looking to make your account more secure or just want to curb your shopping habits, check out our other article to delete a credit card from your Amazon account.
Last updated on 19 June, 2023
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