How to Cancel an Order on Amazon Using PC and Mobile

If you are an Amazon user, you might have instances where you made a mistake or changed your mind after ordering. Canceling an Amazon order is easy and saves you money, time, and frustration. In this article, we will show you how to cancel an order on Amazon from both a PC and a mobile.

Depending on your demographic, Amazon has different rules and policies for canceling orders and processing refunds. But broadly, canceling an order is allowed before it has been shipped. If the order is shipped, you can refuse delivery or return it before the due date. And most importantly, refunds are typically processed within 2-4 business days. With that out of the way, let’s begin with the article. 

How to Cancel Physical Orders on Amazon Using PC

The desktop version of Amazon lets you see the options involved in the process from a birds-eye perspective. The steps may seem complicated, but they are not. Let’s walk you through the steps.

Step 1: Go to Amazon from your preferred browser and sign in with your credentials.

Go to Amazon

Step 2: Click the ‘Returns & Orders’ tab at the top-right corner.

You will be directed to the Orders page.

Step 3: Scroll, find the order you want to cancel, and click the Cancel items button.

Note: If you don’t see the Cancel items button, chances are your item has already shipped, and the only way to cancel is to place a return or talk to the Amazon customer support team.

Step 4: Under ‘Are you sure you want to cancel this order?,’ select a reason for the cancellation from the drop-down.

Step 5: Now, click ‘Cancel selected items in this order.’

There you go. Your order has been canceled. You will receive an email from Amazon confirming this. Keep reading if you can’t access your PC and want to cancel using the Amazon Mobile app.

How to Cancel Orders on Amazon App for Android or iOS

The entire process of canceling an order from the Amazon app has been enhanced and simplified. Let’s show you how.

Step 1: Open the Amazon app and go to the Me tab at the bottom.

Step 2: Select the Your Orders option.

 

Step 3: Select the order you want to cancel. It will take you to the list of orders you placed on Amazon.

Step 4: Now, tap on Cancel order.

Step 5: Under Request cancellation, select cancellation reason (optional) from the drop-down.

Step 6: Select Request Cancellation.

There you go. You have quickly canceled your Amazon order from the mobile app. If you don’t want to cancel a physical order but instead want to cancel a digital one, continue reading.

How to Cancel Digital Orders on Amazon

Canceling a digital order is much easier than canceling a physical order. The steps are the same for both desktop and app; however, for ease of understanding, we have segmented it into two. Let’s begin.

On PC

Step 1: Open Amazon in your preferred browser.

Step 2: Hover your mouse over ‘Accounts & Lists’, and select ‘Memberships & Subscriptions.’

You will directly land on the ‘Your Memberships & Subscriptions’ page. Here you’ll see a list of Amazon’s digital products such as Prime Video and Audible, you use or subscribe to.

Step 3: Select the digital order you want to cancel and click its Settings button.

Note: For the demonstration, we are going with Audible cancellation.

Step 4: In the Audible settings page, under ‘Membership Options & Help,’ click Cancel Membership.

Step 5: Now, log in to your digital account to verify your identity.

Note: In our case, it is the Audible login page.

Follow the steps outlined in Audible and delete the subscription. With that, you have successfully canceled your digital order on Amazon. Want to know how to access the same settings on Amazon mobile app? Continue reading.

On Amazon Mobile App

Step 1: Open the Amazon app and go to the Me tab from the bottom.

Step 2: Go to the Your Account bubble option.

Step 3: Scroll down and select ‘Memberships & Subscriptions.’ You will see all your digital purchases listed.

 

Step 4: Choose the digital product you want to cancel and tap on its settings.

Note: For the demonstration, we will be canceling the Audible account. 

Step 5: In the Audible settings screen, under ‘Membership Options & Help,’ click Cancel Membership.

You will be taken to the login page of Audible on the web. Follow the steps outlined in Audible and delete the subscription.

There you go. You have canceled your digital subscription from Amazon quickly and effectively. If you have any queries, check out the FAQ section below.

FAQs on Cancelling Orders on Amazon

Stress-Free Shopping

Knowing how to cancel an order on Amazon will enable you to initiate a refund if necessary. All that said, it’s critical to note that the rules and policies for canceling and refunds on Amazon may vary depending on the seller, product, or circumstances.

So, thoroughly review the seller’s policies and guidelines before placing an order. You may also want to read how to get and print a receipt from Amazon.