The Xbox app is the go-to platform for purchasing and downloading games on your Windows computer. However, facing problems can sometimes be unavoidable, and one common issue is the ‘Looks like you’re stranded’ Xbox app error.
This issue can crop up due to a temporary glitch or a weak internet connection. Fortunately, it’s very easy to troubleshoot this problem. Here are the solutions to fix the Xbox app ‘Looks like you’re stranded’ error on Windows PC.
1. Remove Temporary Bugs and Glitch
If you encounter the ‘Looks like you’re stranded’ Xbox app error, your first solution is to restart your computer. This will helpful if the problem occurs due to a temporary glitch or bug.
Another thing you can try to remove any temporary glitch or bug is to sign out and into the Xbox app. To do that, follow these steps:
Step 1: Press the Windows key to open the Start Menu.
Step 2: Type Xbox in the search bar and press Enter.
Step 3: Click your profile icon at the top-left corner and choose Sign out from the context menu.
After that, restart the Xbox app, and follow these steps:
Step 1: Click the Sign in option at the top-left corner, and choose Sign in from the context menu.
Step 2: Select your account and click the Let’s Play button.
Check if the problem continues. If yes, try the next solution on the list.
2. Check Your Connection
A weak internet connection can also be a significant factor causing the ‘Looks like you’re stranded’ issue with the Xbox Windows app. To verify this possibility, run speed tests to check your Internet connection’s reliability. Alternatively, you can open the Fast.com website to check for optimal data speeds.
If the test result indicates a weak connection, refer to our guide on resolving a slow internet connection on Windows 11.
3. Use the Microsoft Store Apps Troubleshooter
Windows provides several built-in troubleshooters that can help resolve various issues. To fix the ‘Looks like you’re stranded’ error and other Microsoft Store app issues, you can use the Microsoft Store Apps Troubleshooter. Here’s how to run this troubleshooter:
Step 1: Press the Windows + I keyboard shortcut to launch the Settings app.
Step 2: Choose System from the left sidebar and Troubleshoot from the right pane.
Step 3: Choose Other troubleshooters.
Step 4: Click the Run button next to the Microsoft Store Apps.
The troubleshooter window will crop up and look for any available issues. If it finds any, it’ll automatically resolve it without much user input.
4. Check Xbox App Server Status
If the Xbox app server is undergoing maintenance or experiencing downtime, you may encounter various issues accessing the Xbox app, including the ‘Looks like you’re stranded’ error. To check if this is the case, you can visit the Xbox server status page.
On the Xbox server status page, expand the ‘Account & profile’ and ‘Apps & mobile’ sections. Verify if all the services listed are active. If any of these services are reported as being down or experiencing issues, it is recommended to wait until they become operational again before using the Xbox app.
5. Switch to Google Public DNS
Another quick solution to resolve Xbox Windows app stranding issue is to switch to Google Public DNS. This can be particularly helpful if the issue is related to problems with your current DNS server. You can switch to Google Public DNS by following the below instructions:
Step 1: Press the Windows + I keyboard shortcut to open the Settings app.
Step 2: Choose Network & internet from the left sidebar and then click the Wi-Fi option in the right pane.
Step 3: Choose Hardware properties from the right pane.
Step 4: Click the Edit button next to the ‘DNS server assignment’ option.
Step 5: Choose Manual from the drop-down menu in the ‘Edit DNS settings’ window.
Step 6: Enable the toggle next to the IP connection you wish to change.
Step 7: Type 126.96.36.199 in the Preferred DNS field and 188.8.131.52 in the Alternate DNS field. Then, click the Save button. These two are IP addresses of Google’s DNS servers.
After that, restart your computer and check if the problem continues.
6. Reset the Xbox App
The error can also crop up due to misconfigured Xbox app settings. In this case, you can reset the app to solve the problem. Here’s how to reset the Xbox app.
Step 1: Press Windows + I keyboard shortcut to launch the Settings app.
Step 2: Choose Apps from the left sidebar, and then choose the Installed apps option in the right pane.
Step 3: Click the three horizontal dots menu next to Xbox and choose Advanced options from the context menu.
Step 4: Click the Reset button.
7. Reinstall the Xbox App
Are you still getting the error message on accessing the Xbox app? If yes, you’re left with no option but to reinstall the Xbox app. Follow the below instructions to reinstall the Xbox app:
Step 1: Press Windows + I keyboard shortcut to launch the Settings app. Select Apps from the left sidebar, and then Installed apps option in the right pane.
Step 2: Click the three horizontal dots next to Xbox and choose Advanced options.
Step 3: Click the Uninstall button from the following page and hit the Uninstall button again to confirm your decision.
After that, you can install the Xbox app from the Microsoft Store again.
Step 1: Press the Windows key to open the Start Menu.
Step 2: Type Microsoft Store in the search bar and press Enter.
Step 3: Type Xbox in the search bar and press Enter.
Step 4: Click the Install button. This will install the Xbox app on your computer.
Access Xbox App Without Any Issue
These were all the working ways to fix the Xbox app stranding issue on Windows. Usually, this error crops up due to a weak internet connection or misconfigured Xbox app settings. Fortunately, you can quickly troubleshoot the issue using the above fixes.
Last updated on 28 June, 2023
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