8 Best Tips to Fix Spotify Web Player Black Screen Issue

Mehvish

Nobody hates black despite being the darkest. It goes with everything. The only time one dreads of black when it comes to displaying something on a screen. That’s because it always means trouble. If you are getting a black screen on Spotify Web Player, this is the correct place to know how to fix it.

Spotify Web Player Black Screen Issue Fi

Web apps are great. They are independent of browsers and platforms for they work everywhere without the need to install anything extra. Spotify, besides having a desktop app, also has an amazing web player. But it doesn’t work sometimes.

For many users, the Spotify Web Player either stops working or shows a black screen as soon as they open it. In case you are also going through the same issue, use the following tips to fix it.

Let’s start the troubleshooting process.

1. Restart Browser

Since the issue is in the browser, you should start by closing it. Sometimes, a simple restart will fix the issue. In case restarting the browser fails to help you, restart your device too.

Restart

2. Sign In

If the black screen appears when you try playing a song or while adding a song to a playlist, you should verify whether you are signed into Spotify or not. In case you aren’t, login instantly.

3. Play Next Song

The solution may seem random but it has fixed the black screen issue for many Spotify users. What you need to do is play a song on Spotify mobile apps and then cast it to a web player. Here are the steps in detail:

Step 1: Open the Spotify Web Player in your browser. Then open the Spotify app on your mobile or PC.

Note: Make sure you are logged in with the same accounts.

Step 2: Play any song on the Spotify app. Once the song starts playing, you will see the 'Devices Available' text below the song title. Tap on it.

Spotify Web Player Black Screen Issue 1

Step 3: On the next screen, tap on the devices icon and select Web Player from the available options.

Spotify Web Player Black Screen Issue 2
Spotify Web Player Black Screen Issue 3

Step 4: The song will start playing on your PC. Refresh the Spotify page on your PC and that’s it. The black screen will disappear.

The issue happens because Spotify fails to load the last played song. By playing a song on other platforms, things get fixed.

4. Clear Browser Cache and Cookie

Clearing browser cache and cookies is also a helpful way to fix the black screen issue on Spotify. We will tell you the steps for the Chrome browser here.

Step 1: Launch Chrome browser and click on the three-dot icon at the top. Go to Settings. Alternatively, you can type chrome://settings in the address bar to load the settings quickly.

Step 2: Scroll down in the settings and click on Advanced.

Sound Issue In Chrome 16

Step 3: Under Privacy and security, click on Clear browsing data.

Sound Issue In Chrome 17

Step 4: Check the boxes next to ‘Cached images and files’ and ‘Cookies and other site data’ options. Then click on the Clear data button at the bottom.

Sound Issue In Chrome 18

Step 5: Restart your PC.

If you use Spotify through a browser on your mobile too, we would suggest clearing cache and cookies on the mobile browser as well.

5. Disable Extensions

Sometimes, an extension could also be responsible for Spotify not working issue on the web player. To find that, you will have to disable the extensions on your browser one by one. Once disabled, restart your browser and play a song on Spotify's Web Player. Repeat it for every extension to find the culprit.

6. Check Ad Blockers

If you use an ad blocker, try disabling it for a while. Relaunch the browser and try playing a song. If the issue is fixed, your ad blocker is hampering with Spotify. That doesn’t mean you will have to keep it disabled. What you can do is add the Spotify website in the ad blocker whitelist. Open the ad blocker settings, and you will find the whitelist option.

7. Disable Hardware Acceleration

Follow these steps to disable hardware acceleration in Chrome:

Step 1: Open Chrome settings from the three-dot icon. Alternatively, you can type chrome://settings in the address bar.

Step 2: Click on Advanced to reveal more settings.

Sound Issue In Chrome 16

Step 3: Scroll down and turn off the toggle present next to Use hardware acceleration when available. It’s present under System.

Step 4: You will be asked to relaunch the browser. Click on relaunch. Hopefully, the issue should be fixed after that.

Spotify Web Player Black Screen Issue 4

8. Enable Flash

Some users have reported that enabling Flash for Spotify fixes the black screen issue for them. Browsers provide different content settings where you can enable and disable things like Flash for individual sites.

To whitelist Flash for Spotify, open the website and click on the icon before the website URL. On some browsers, you will find it on the right side of the URL. Then, under Flash, either select Allow or Ask first.

Spotify Web Player Black Screen Issue 5

9. Fix Spotify Web Player Not Working on Mobile

Is Spotify not working on your mobile browser too? To fix it, start by clearing browser cache and cookies.

Then, you should change it to the desktop view. Many browsers let you do that. The option is usually available under settings. On Chrome, tap on the three-dot icon and check the Desktop site. Reload the Spotify page to fix the issue.

Spotify Web Player Black Screen Issue 6

Browser Throws Music Woes

At times, the issue is in the network. So try connecting the Spotify Web Player through a different network than the current one. In case everything fails to fix the issue, you should download the Spotify apps. They are available for both mobile and desktop.

Next up: After Spotify is up and running, check out these tips and tricks to use Spotify to the fullest.

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21 Spotify Music Tips and Tricks You Must Check Out
Also See
#spotify #troubleshooting

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Mehvish

Written By

Mehvish

Mehvish is a technology enthusiast from Kashmir. A computer engineer by profession, she's always been keen to help when someone finds technology challenging. She keeps to herself and is an introvert. This doesn't stop her from being curious about the world around, especially when it comes to technology.