6 Best Fixes for Netflix Not Working on Google TV

The new Google TV interface for Android TVs offers an experience similar to Stock Android. You can download and install all your favorite streaming apps, like Netflix on Google TV to enjoy movies, TV shows, and LIVE sports.

Speaking of the Netflix app, some users cannot use it smoothly on Google TV. If you are also facing issues with the Netflix app or it is not working on Chromecast with Google TV, we bring you the best working solutions to fix the issue.

1. Check Your Netflix Subscription Status

The first plan of action when Netflix stops working on your Google TV is to check your subscription status. There may be a payment processing issue with your Netflix account. Here’s how to check the same using your computer.

Step 1: Open the Netflix website in a browser on your computer.

Visit Netflix

Step 2: Sign in to your account and click the profile icon at the top-right corner.

Step 3: Click on Account.

You can check whether your subscription plan is active. You also get the option to change your Netflix plan.

2. Check Display Resolution Settings

The next step is to check the resolution settings. Google TV can automatically switch to the best resolution depending on the streaming quality. However, you can adjust the resolution settings on your Google TV depending on the streaming plan. We recommend this solution especially if Netflix is showing a black screen on your Google TV.

Step 1: Go to Settings at the top-right corner of the home screen of your Google TV.

Step 2: Select the Settings icon again at the top-right corner.

Step 3: Select Display and Sound.

Step 4: Select Advanced Display Settings and check the resolution, dynamic range, and color format selected for your TV.

You can adjust these settings based on your Netflix plan.

Step 5: After that, open Netflix on your Google TV to check if the problem is solved.

3. Force Stop and Relaunch Netflix

A basic yet effective solution is to force quit and relaunch the Netflix app on your Google TV. This will give the app a new start, especially if it has been running in the background for quite some time.

Step 1: Go to Settings on your Google TV home screen.

Step 2: Select the Settings icon again.

Step 3: Scroll down and select Apps.

Step 4: Select the Netflix app and go to Force Stop.

Step 5: Select Ok to confirm.

Step 6: Close Settings and relaunch Netflix to check if the problem is solved.

4. Clear Netflix App Cache

The Netflix app cache holds all the information regarding your preferences and login data. The app cache helps in improving the in-app experience and loads data quickly. You can try clearing the Netflix app cache.

Step 1: Go to Settings on your Google TV home screen.

Step 2: Select the Settings icon again.

Step 3: Scroll down and select Apps.

Step 4: Select the Netflix app and go to Clear Cache.

Step 5: Once done, relaunch Netflix, sign in again to your account and check if the problem is solved.

5. Update Netflix

You can update and install a new version of the Netflix app on your Google TV. This will remove any bugs causing the issue of Netflix crashing or stops responding on Google TV.

Step 1: Long-press the Netflix app icon on your Google TV.

Step 2: Select More Details.

Step 3: If an update is available, download and install it.

Step 4: Once done, open the app and check if the problem is solved.

6. Update Google TV OS

The last resort is to update the version of Google TV OS on your model. There can be a software issue with the Netflix app that’s causing this problem.

Step 1: Go to Settings on your Google TV home screen.

Step 2: Scroll down and select System.

Step 3: Select About.

Step 4: Select System Update.

Step 5: Install the update if one is available and check if the problem is solved.

Watch Netflix on Google TV

These solutions will help to resolve the issue of Netflix not working on your Google TV. Another major factor for streaming apps to work properly is good Wi-Fi speeds. You can refer to our post if your Google TV is not connecting to Wi-Fi.