4 Ways to Fix Microsoft Teams Connection Issues

Quick Tips

• If you’re having trouble with the desktop app, try using the Teams web version.
• Ensure Teams is allowed through any firewalls or proxy servers you use.
• Sign out of Teams from your profile menu, and then sign back in with your credentials.

Fix 1: Preliminary Fixes

• Internet Connection: Ensure that your laptop is connected to the internet. To check, you can open a couple of tabs in Microsoft Edge or Google Chrome.
• Check Router: If your Wi-Fi router is having an issue, your internet connection will not work with any connected devices, let alone your Windows machine.
• Check Microsoft Teams Status: Visit Downdetector and search for Microsoft Teams. If there are high outrage spikes, it confirms the issue from Microsoft’s side.

Fix 2: Clear Teams Cache

Teams collect cache data in the background to speed up certain tasks. You can clear the Teams cache and connect to the Teams server again.

Step 1: Press the Windows + R keys and open the Run menu.

Step 2: Type the below command and hit Enter.

%appdata%\Microsoft\Teams

It will open Teams data files from the File Manager menu.

Step 3: Select all files and remove them.

Open Microsoft Teams, and hopefully, you won’t notice Teams connection issues.

Fix 3: Repair Microsoft Teams

Step 1: Open the Windows Settings app (Use the Windows + I keys).

Step 2: Go to the Apps menu and select Apps & features.

Step 3: Scroll down to Microsoft Teams and select the three-dot menu beside it.

Step 4: Open the Advanced options menu.

Step 5: Run the Repair tool for Microsoft Teams.

Once done, you will be ready to use Teams without connection issues.

Fix 4: Reinstall Teams

To reinstall Teams on your Windows machine, you must first uninstall it. To do so, go to Windows Settings > select Apps and features > Move to Microsoft Teams > click Uninstall.

Once uninstalled, go to the Microsoft Teams website and download the latest version to your computer. Open the app, sign in with your account details, and check for connection issues.

That’s it. Go through these steps above and troubleshoot Teams connection issue once and for all.