Top 8 Ways to Fix Microsoft Store Not Open­ing in Win­dows 11

Parth Shah

Microsoft completely revamped the Microsoft Store on Windows 11. It looks modern, doesn’t crash while downloading apps or games, and has a good collection of apps this time around. The problem arises when the Microsoft Store fails to open in Windows 11. Here are the top eight ways to fix Microsoft Store not opening in Windows 11.

Fix Microsoft Store not opening in Windows 10

With Windows 11, we have seen some major names such as Zoom, Reddit, WordPress, etc., making a debut in the Microsoft Store. It’s also your preferred place to download the Android apps (via Amazon App Store) on PC. Microsoft Store not opening in Windows 11 may force you to install apps from the web, which is not secure in 2021. Let’s troubleshoot the issue.

1. Check Internet Connection

Microsoft Store requires a high-speed internet connection to work correctly. Most apps and games range in hundreds of MBs. The Microsoft Store homepage itself requires a good internet connection to load the content.

Open the Settings app on Windows 11 and go to the Network & Internet menu. You need to check two things here. First, make sure that the Wi-Fi network is showing connected status. Second, inspect the Wi-Fi properties. It should connect to the 5 GHz network and not the 2.4 GHz one.

Check wi fi connection

You can also visit fast.com and confirm the Wi-Fi speeds to which the Windows 11 PC is connected.

2. Confirm Microsoft Account Sign In

Have you started using Windows 11 without signing into Microsoft account? You might face trouble accessing Microsoft Store.

Sign in with microsoft account

Go to Windows 11 Settings (Windows + I) and go to the Accounts menu. Make sure you are signed in with your Microsoft account. If not, then go ahead and log in.

3. Use Windows Store Apps Troubleshooter

Do you know Microsoft treats the Microsoft Store as the native Windows app? The company updates the default store from the Microsoft Store itself. Like other Windows Store apps, you can use the built-in troubleshooter tool to fix the Store not opening an issue on Windows 11.

Compared to Windows 10, Microsoft has completely changed the Settings app on Windows 11. Follow the steps below.

Step 1: Open the Settings app on Windows 11 (Windows + I).

Step 2: Go to the System menu.

Step 3: Scroll down and open the Troubleshoot menu.

Open troubleshoot menu

Step 4: Open other troubleshooters.

Step 5: Run a troubleshooter for Windows Store Apps and let Microsoft fix the issue for you.

Run windows store troubleshooter

4. Check Computer’s Time

Inaccurate data and time on your computer may lead to Microsoft Store not opening in Windows 11. Let’s fix it from the Windows Settings menu.

Step 1: Go to the Windows Settings app and open the Time & language menu.

Step 2: Go to the Date & time menu.

Check date and time

Step 3: Check the current date and time and enable Set the time automatically toggle.

While you are at it, check your current Time zone as well.

Restart the computer and try to access Microsoft Store again.

5. Repair Microsoft Store

If Microsoft Store isn’t functioning as expected, you can repair the app using the built-in tool. Here’s how.

Step 1: Go to Windows Settings and open the Apps menu.

Step 2: Select Apps & features.

Open apps and features menu

Step 3: Scroll down and select Microsoft Store. Open Advanced options.

Open advanced options

Step 4: From the Reset menu, select Repair and let Windows take care of the Microsoft Store misbehaves on your computer.

Repair microsoft store

6. Reset Microsoft Store

If the trick above didn’t get the job done, it’s time to reset Microsoft Store. It will delete all the app data and you will need to sign in again.

Step 1: Go to the Windows Settings menu.

Step 2: Navigate to the Apps > Apps & features.

Open apps and features menu

Step 3: Go to the Microsoft Store Advanced menu.

Step 4: Reset Microsoft Store and try to open the app again.

Reset microsoft store

7. Clear Microsoft Store Cache

Microsoft Store not opening on Windows 11 might be due to an absurd amount of data collected by the store. You need to clear the cache.

Clear microsoft store cache

Press Windows + R keys and open the Run menu. Type wsreset.exe and click OK. Windows will showcase a blank Command Prompt menu. After a couple of seconds, the system will close windows and open Microsoft Store automatically.

8. Update Windows 11

Microsoft Store not opening on Windows 11 might be due to an outdated OS build on the computer. You can go to Settings and open the Windows update menu. Update Windows to the latest version and you are good to go.

Start Using Microsoft Store on Windows 11

Microsoft Store is a breath of fresh air in the Windows ecosystem. You no longer need to rely on the web to download apps or games. Microsoft Store can be your go-to solution on Windows 11. Use the tricks above and fix the Microsoft Store not opening on Windows 11.


The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

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Parth Shah

Written By

Parth Shah

Parth previously worked at EOTO.tech covering tech news. He is currently freelancing at Guiding Tech writing about apps comparison, tutorials, software tips and tricks and diving deep into iOS, Android, macOS, and Windows platforms.