Top 7 Ways to Fix Google Docs Unable to Load File Issue

Parth Shah

Google Docs is one of the popular word-processing software out there. And why not? It’s free, works everywhere, and the sharing is seamless as well. However, it’s not devoid of issues either. There can be times when Google Docs throws an error while loading a file. If you are experiencing the said issue frequently then read on to fix the problem.

Google docs unable to load file

There can be many reasons behind the strange behavior. Google Docs cannot load files for starters due to a sketchy internet connection, a culprit Chrome extension, bad cache, and more. Let’s get started.

1. Check Internet Connection

As you may already know, Google Docs lives on the web. It requires a constant internet connection to save work. It is recommended that you have a good internet connection for a seamless Google Docs experience. Use Speedtest or check the router to make sure that the internet is working fine.

On Windows 10, you can open the Settings app (Use Windows + I keyboard shortcut). Navigate to Network & Internet > Status and make sure that it says 'You’re connected to the Internet.'

Connected to internet

If the internet connection isn’t the problem, then the following reasons might cause file loading issues on Google Docs.

2. Clear Cache and Cookies From Google Chrome

By default, a lot of folks prefer using Google Docs in Google Chrome. One of the key reasons is that Chrome supports using Google Docs offline.

On Chrome, a corrupted cache can ruin your day. It's almost always safe to clear the cache, so there's no reason not to try it. If there is overburdened browsing data in your Google Chrome, that may make the browser slow leading to file opening issues on Google Docs.

Follow the steps below to clear the browsing history, cache, and cookies for your browser.

Step 1: Open Google Chrome, tap on the three-dot menu at the top.

Step 2: Navigate to More tools > Clear browsing data.

Clear cache and cookies

Step 3: From the following menu, go to Advanced and select Cache and Cookies files to delete.

Then, relaunch Google Chrome browser and inspect if problems with Google Docs are resolved or not.

3. Disable Chrome Extensions

Extensions play a vital role in the Chrome ecosystem. Using extensions, one can add more features to the basic Chrome interface and functionality. However, some might not be actively maintained and could be out of date, or develop incompatibilities with Google Docs.

If you have several Chrome extensions installed, it can be difficult to figure out which one of them is causing the issue.

Because of that, the easiest solution is to disable all extensions and then enable one at a time.

Step 1: Open Google Chrome, tap on the three-dot menu at the top.

Step 2: Navigate to More tools > Extensions.

Remove chrome extensions

Step 3: It will open the Extension menu. Tap on the Remove button and remove Chrome extensions.

4. Reset All Chrome Settings

Resetting browser settings can help because there are times when tweaking the wrong settings can eventually cause issues with Chrome and its functions, especially if you’re enabling beta features.

You can fix all of that by resetting Chrome.

Step 1: Launch Chrome and open Settings.

Step 2: Scroll down and click Advanced to open all settings.

Step 3: Scroll down to the Reset and clean up section and click Restore settings to their original defaults.

Reset chrome settings

That will open a window with a warning stating that all Chrome settings will be reset. Just select Reset settings to continue.

Just remember that this will disable all of your extensions, clear temporary data, and wipe out all cookies. However, it won’t affect bookmarks, history, and saved passwords.

5. Sign Out From Google Account and Sign Back In

Google Docs is unable to load files can be due to an account authentication error on your side. Go to the upper right corner of your Chrome browser and select the account. Sign out from the current account and sign in using the login credentials again.

6. Use Chrome Malware Scanner

If none of the above tricks worked, your system might have malware that’s interfering with Chrome and Google Docs. The good news is, Google has integrated an anti-malware scanner that will scan your computer and find any problems.

Step 1: Open Chrome and go to Settings.

Step 2: Scroll down and click Advanced to open all settings.

Chrome malware scanner

Step 3: Scroll down to the Reset and clean up section and click Clean up computer.

That will open a window where you can launch the Chrome malware scan. Just select the Find button to start the scan.

7. Check Google Severs

Google Docs not loading files for you might be due to server-side error from Google. You can visit downdetector and search for Google. If you notice huge spikes from users reporting problems with Google then you can’t do anything, but wait for the issues to get solved.

Start Using Google Docs Again

Google Docs not loading files can be a real headache in the middle of work. Go through the troubleshooting tricks above and fix the Google Docs not loading file issue on the go.

Next up: Google Docs is a joy to use with custom templates. Read the post below to learn how to create one in Google Docs.


The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

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Parth Shah

Written By

Parth Shah

Parth previously worked at EOTO.tech covering tech news. He is currently freelancing at Guiding Tech writing about apps comparison, tutorials, software tips and tricks and diving deep into iOS, Android, macOS, and Windows platforms.