You were trying to download PUBG, and when it reached 99%, you get the ultimate shock. Google Play Store stopped the download and canceled it. Bummer! You were shown the ‘This app cannot be downloaded. Error 971’ prompt.
I can understand your frustration. At this point, you would want to break your phone. But don’t worry. It’s easy to fix the problem. Just follow the solutions mentioned below before trying to download the app again.
If you get the Error 910 on Google Play Store, the solutions can be used to fix it as well. Let’s solve the issue — Google Play Store not downloading apps.
1. Restart Your Phone
If you received the error once, restart your phone before jumping onto the other solutions. Sometimes, a simple reboot could do wonders.
2. Check Internet Connection
Next, make sure your internet connectivity is intact, and it doesn’t have any issue. If you are downloading apps on mobile data, check whether you have sufficient data balance to complete the download.
3. Maintain Enough Storage Space
Mostly, the error 971 arises due to lack of sufficient storage on your phone. We would suggest either deleting an app that you rarely use or remove other unimportant data from your phone to free up storage. Further, check these tips to increase internal storage on your Android phone.
4. Check SD Card
If your phone uses SD card, sometimes the trouble brews out of it too. Either remove it for a while or change the default storage to phone. Of course, make sure that there is enough internal memory.
To do so, go to Settings > Storage on your phone. Here go to Storage Settings or Default Storage depending on the available option and choose Internal memory.
5. Enable Airplane Mode
Airplane mode has been known to fix issues on an Android phone. When enabled, it will disable all network connections on your phone such as Wi-Fi, mobile data, Bluetooth, etc.
To enable the airplane mode, open Settings on your phone and go to Network & internet. Turn the toggle on next to Airplane mode.
Alternatively, use the search in the settings to find the airplane mode. You can also enable it from the quick settings of your phone. Once enabled, wait for a minute or two, then disable it. After that, download the app again.
6. Update Android System WebView
To fix the issue, you need to update the preinstalled app, i.e., System WebView. For that, go to Play Store and search for Android System WebView. Alternatively, open this link. If an update is available, you will see the Update button. Tap on it to start the installation. Once updated, restart your phone and try downloading the app.
7. Clear Cache and Data
You can also give a shot to clearing cache and data for Google Play Store and Google Play Services. Start with clearing cache for both of them. Then move to clear data. Clearing cache and data will not delete any data or app from your phone.
To do so, follow these steps:
Step 1: Open Settings and go to Apps/Application Manager.
Step 2: Under All apps, look for Google Play Store.
Step 3: Tap on Storage followed by Clear Cache.
Step 4: Repeat the steps for Google Play Services. Then restart your phone and try downloading the app. If the issue persists, repeat steps and now use the Clear data or Clear storage button instead of Clear cache.
8. Uninstall Google Play Store Updates
You cannot uninstall the Play Store from your phone. However, removing Play Store updates has proved fruitful for many users.
To do so, open Settings of your phone and go to Apps/Application Manager. Find Google Play under All apps. On the Play Store screen, tap on the three-dot icon at the top-right corner and select Uninstall updates from the menu. Once uninstalled, restart your phone and wait for five minutes so that Play Store is updated.
9. Update Play Store and Services Manually
Even though Android phones automatically update Google Play Store and Play Services in the background, it fails at times, leading to various issues. So you need to update them manually. We have covered the updating of the Google Play Store and Services in detail. Do give them a read.
10. Remove Linked Google Account
The issue can also happen if there is an authentication problem with the Google account linked with Play Store. So, you need to remove it from your phone and then add it back.
To do so, follow these steps:
Step 1: Open Settings on your phone and go to Account/Sync.
Step 2: Tap on your Google account name. On the next screen, hit the Remove account button.
Step 3: Restart your phone.
Step 4: Follow step 1 again. Scroll down in Accounts and tap on Add account. Select Google and add the account. Once added, try downloading the app.
11. Add New Google Account
If nothing helps, you need to remove your existing Google account. But, instead of adding the same back, you will have to create a new one and add it. For that, follow the steps mentioned in the above section to remove and add the Google account.
Install Them Again
We hope the above solutions helped you in downloading your favorite apps. You can also try the solutions for some other errors such as 495 on Play Store. Once everything is back on track, do check these small yet amazing apps that weigh less than 1 MB.
Next up: Android is highly customizable and can be overwhelming at times. That’s why you must check out these handy tips for using your Android phone to its maximum capacity.
Last updated on 07 February, 2022
The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.