Massive Entertainment enjoyed the success of Tom Clancy's The Division game in 2016. This year, the developer released The Division 2, which takes place a few months after the aftermath of the Civil War in Washington D.C. While the game's open-world setup is surreal, some of my friends have been complaining about Division 2 crashing to desktops running Windows 10.
While Windows 10 supports Division 2 officially, there could be other factors causing the game to crash. Let’s take a look at some potential solutions that will restore balance to your gaming room.
1. System Requirements
Though every game is uniquely developed, most of them demand a minimum system requirements for hardware and software. Check your computer's configuration to make sure they meet The Division 2's minimum requirement. Higher is better.
OS: 64-Bit Windows 7 SP1 to Windows 10
CPU: AMD FX-6350/Intel Core i5-2500K
RAM: 8 GB
GPU: AMD Radeon R9 280X/Nvidia Geforce GTX 780
VRAM: 3 GB
DIRECT X: 11/12
2. Update Windows
The loyal readers of GT know that this is the first and the most primary step to fix most of the bugs or crashes. Press Windows key+I to open Settings and click on Update & Security.
Check for updates and if any, download and install them immediately.
Reboot your PC after installing the updates.
3. Update Game
It is also possible that a new update/patch version of the game is available. Usually, these updates also carry several bugs fixes and patches with them. Check if the game has any pending updates.
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4. Update Graphics
Every graphics card requires drivers to make sure that your OS can use the graphics hardware. Maybe there is an update that will fix The Division 2 crashing on the desktop. Open Device Manager and search for your graphics card name or provider.
Double-click on Display adaptors to open it and find your graphics card drivers. Right-click on it to select Update driver. If necessary, reboot the PC.
5. Change Resolution
Several users have found that running the game in a lower resolution did the trick. Right-click anywhere on your desktop to select Display settings. Scroll a little to find the Display resolution. Now, the values will differ depending on your configuration, but you should choose a resolution or value that’s lower than the current resolution.
Restart the game. If it still doesn’t work, then roll back to the recommended or previous resolution.
6. Disable Fullscreen Optimization
Fullscreen optimizations can be responsible for game lags and subsequently, desktop crashes. Read our guide on how to disable Fullscreen Optimization and understand whether you should be running games using that.
7. Uplay Settings
There are two settings here that are known to cause The Division 2 to crash on the desktop. Under the General tab, you will disable in-game overlay for supported games and enable Minimize Uplay to system tray when the application window is closed.
Disable any other overlay like Discord app that you might be using at the moment to see if that makes a difference. On the other hand, if your game is frequently minimizing instead of crashing, you may disable the Minimize to tray option.
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8. Get DirectX 11 or 12
Are you using DirectX 12 and Nvidia graphics cards? That is a known issue where the two of them don’t play nice with each other. Nvidia is working on a solution, but until then, you are better off with DirectX 11. Meanwhile, DirectX 12 is backward compatible, which means you can switch between that or previous version using game settings. Microsoft has a simple guide to check the DirectX version installed on your computer.
One of the most common anti-cheat software in the world comes preinstalled with Division 2. However, there is a problem. Some users discovered The Affinity is set incorrectly. Open Task Manager by right-clicking on the Taskbar and under the Details tab, find Easy Anti Cheat.
Right-click on it to select Set affinity and pick CPU 1 from the list. If you see more than one CPU numbers there, still I would recommend you to choose CPU 1.
10. Delete the DLL File
There is a particular DLL file that has been causing a lot of trouble in division 2. Though several users have reported that deleting the file solves the issue. However, I recommend taking a backup of the file before you delete it. The tobii_gameintegration_x64.dll file should appear under the game installation folder.
C:\games\Tom Clancy's The Division 2\tobii_gameintegration_x64.dll
The file is related to anti-cheat system that prevents gamers from cheating in the game. So take a backup of that file, delete it from the game installation folder, and reboot your PC. If that doesn't solve the issue for you, restore the file to the game folder.
11. Page File
You can also try changing the Page File settings on your Windows 10 PC. A page file is a virtual memory acting as the extension of physical RAM. It swings into action when the RAM is overloaded, which leads to crashing to desktop errors since no page space available. Here's how you can change the Page File settings on your computer:
Step 1: Open Control Panel and click on System under System and Maintenance.
Step 2: Click on Advanced system settings which will open a new pop-up called System Properties.
Step 3: Click on Settings under the Advanced tab now. This will open Performance Options.
Step 4: Under the Advanced tab, click on change.
This is where you can set virtual memory. Ideally, it should be set to System managed size.
After that, restart the computer and try launching The Division 2 game again.
It is frustrating when you are about to clear a level or overcome an obstacle when the game suddenly crashes to the desktop. You have to begin all over again. One of the above solutions should resolve this issue once and for all. If you have managed to solve The Division 2's crashing error with another trick, do share with us in the comments below.
Next up: Are you seeing 100% disk usage error in the Task Manager? It is a known error that can cause your Windows 10 PC to lag. Click on the link below to learn how to resolve it.