5 Best Fixes for Subtitles Not Working in Amazon Prime Video App on iPhone and Android

You can install the Amazon Prime Video app on your iPhone or Android and watch your favorite content on the go. You can manually change the video quality on your device if you are not getting good internet speeds at your current location. But imagine you forgot your earphones and you want to watch your favorite show or a movie.

In that case, you can turn on the subtitles. And if you do have a earphones pair handy, you can turn off subtitles in Prime Video app. However, this post will suggest solutions for the subtitles not working in Amazon Prime Video on iPhone and Android.

1. Enable Subtitles in Prime Video App

We first recommend checking whether subtitles have been enabled for the movie or TV show you are watching on Prime Video. You might not realize this, but you might have to turn on subtitles for the content you are watching manually.

Step 1: Open the Prime Video app on your iPhone or Android.

Step 2: Select a movie or a TV show title and start playing.

Step 3: Tap the Subtitle icon at the top-right corner.

Step 4: Select a subtitle language from the list of options.

The subtitles should now start appearing as the playback resumes.

2. Enable Closed Captions

If the Prime Video app is not showing subtitles on your iPhone or Android, you need to check whether Closed Captions have been enabled for your device. Closed Captions are also meant for users who are deaf or hard of hearing.

Enable Closed Captions on iPhone

Step 1: Open the Settings app on your iPhone.

Step 2: Scroll down and tap on Accessibility.

Step 3: Scroll down and tap on Subtitles and Captioning.

Step 4: Tap the toggle next to Closed Captions + SDH to enable them.

Step 5: Close the Settings app and open Prime Video to check if the problem is solved.

Enable Closed Captions on Android

Step 1: Open the Settings app on your Android phone.

Step 2: Scroll down and tap on Accessibility.

Step 3: Scroll down and tap on Caption Preferences.

Step 4: Tap the toggle next to Show Captions.

Step 5: Close Settings and open Prime Video to check if the problem is solved.

You can also change the subtitle color on Amazon Prime Video.

3. Force Quit and Relaunch Prime Video App

If you still face the issue, you can force quit and relaunch the Prime Video app to give it a fresh start on your iPhone or Android. This will reload all the app’s contents and should help solve the issue.

Force Quit and Restart on iPhone

Step 1: On the home screen, swipe up and hold to reveal the background app windows.

Step 2: Swipe right to look for the Prime Video app. Then, swipe up to force quit the app.

Step 3: Relaunch Prime Video and check if the problem is solved.

Force Quit and Restart on Android

Step 1: Long-press the Prime Video app icon and tap the App Info icon.

Step 2: Tap on Force Stop.

Step 3: Tap on Ok to confirm.

Step 4: Close App Info and relaunch the Prime Video app to check if the problem is solved.

4. Register Your Device Again

You can log in to your Prime Video account using many devices. When you log in using a device, it gets registered in your Amazon account. You can remove and register the device again to check if that solves the issue. This is just like how you would forget a Bluetooth device and try connecting it again to your iPhone or Android.

You can read our post on how to remove registered devices from Amazon Prime Video.

Once done, open the app again on your iPhone or Android, sign in using your Amazon account, and check if the problem is solved.

5. Update Prime Video App

The last resort is to update the version of the Prime Video app on your iPhone or Android. This will get rid of bugs or glitches which are causing the issue with subtitles. You can use the following links to update the app per your device.

Update Prime Video on Android

Update Prime Video on iPhone

Use Subtitles in Prime Video

Since we mostly watch content on streaming platforms like Prime Video, turning on the subtitles is always a good option to understand what’s happening on screen. And if you want to enjoy a show or movie with your friends, you can always create an Amazon Prime Video watch party.