Top 9 Ways to Fix Amazon Music Not Downloading Songs on Android and iPhone

One of the perks of your Amazon Prime membership is the ability to download songs and podcasts for offline listening. This feature lets you enjoy your favorite tracks during flights, road trips, or areas with limited or no internet access. But what if Amazon Music refuses to download songs on your Android or iPhone?

There is no need to switch to an alternative. We will share some helpful tips to resolve any download issues in the Amazon Music app on your phone.

1. Check Your Internet Connection

Starting with the basics, you should first rule out any issues with your internet connection. If your internet is weak or unstable, Amazon Music will queue your songs but may not download them.

To test your internet connection, open an app like YouTube and see if you can stream videos. Alternatively, you can run an internet speed test on your phone. If there’s a problem, switch to a different network connection and try again.

2. Disable the Download Only on Wi-Fi Option

You can configure Amazon Music to download songs and podcasts only over Wi-Fi, preventing the app from downloading anything when your phone is on mobile data. If you don’t want that, follow these steps to allow downloads over any network.

Step 1: Open the Amazon Music app, tap the gear icon at the top-right corner, and select Music Settings.

Step 2: Tap on Download Settings. Uncheck the ‘Download Only on Wi-Fi’ checkbox and hit Save.

3. Check Your Subscription Status

Has your Amazon Prime subscription expired? If so, your downloads may fail, no matter what you do. It’s a good idea to check your Amazon Prime subscription status to rule out this possibility.

Step 1: Open Amazon’s website in a web browser on your computer and sign in with your Amazon account details.

Visit Amazon

Step 2: Click the ‘Account & Lists’ option at the top-right corner and select ‘Your Prime Membership’ from the resulting menu.

Step 3: Check when your subscription ends. If it has already expired, you will have to renew it to download songs on the Amazon Music app.

4. Allow Necessary Permissions (Android)

The Amazon Music app won’t be able to download songs without the permission to access your phone’s storage. If you aren’t sure about that, here’s how you can check that.

Step 1: Long-press on the Amazon Music app icon and tap the ‘i’ icon from the resulting menu. Then, go to Permissions.

Step 2: Tap on Music and audio and select Allow from the following menu.

Restart the Amazon Music app and try downloading songs.

5. Free Up Storage Space

Your Android or iPhone may not have enough storage space. That’s why Amazon Music downloads might be failing. To confirm that, check your phone’s storage space using the following steps.

Android

Step 1: Open the Settings app and navigate to ‘Battery and device care.’

Step 2: Tap on Storage to view a breakdown of your phone’s storage usage.

iPhone

Step 1: Open the Settings app and tap on General.

Step 2: Tap on iPhone Storage to view your device’s storage status.

If your phone is low on storage space, consider deleting a few unused apps or large files to free up space quickly.

6. Sign Out and Sign Back In

Authentication issues with your account can also cause such problems. You can try signing out of the Amazon Music app and signing back in to see if that helps.

Step 1: Open the Amazon Music app, tap the gear icon in the top right corner and select Music Settings.

Step 2: Scroll down to tap on Sign Out. Select Sign Out again to confirm.

Sign back into the app and see if you can download songs.

7. Check if Amazon Music Is Down

There is a possibility that Amazon Music servers are experiencing an outage. If this is the case, you may encounter problems with the Amazon Music app. You can visit a website like Downdetector to check if it’s a widespread issue.

Visit Downdetector

8. Clear App Cache (Android)

Amazon Music, like any other streaming app, collects cache data on your Android to reduce loading times and save bandwidth. If this data has become corrupted, your Amazon Music downloads may not work. Clear the existing app cache to see if that fixes the problem.

Step 1: Long-press on the Amazon Music app icon and tap the app info ico.

Step 2: Go to Storage and tap the Clear cache option at the bottom.

9. Update the App

If you still can’t download songs and podcasts, the Amazon Music app on your phone may be buggy or outdated. Head over to the Play Store (Android) or App Store (iPhone) to update the Amazon Music app and see if that helps.

Amazon Music for Android

Amazon Music for iPhone

Offline Jams for Every Mood

Such download issues in the Amazon Music app need not prevent you from enjoying your favorite music offline. Following the above tips should resolve your issue and restore your ability to download songs on the Amazon Music app quickly.