7 Best Ways to Fix Microsoft Store Stuck on Acquir­ing License

Parth Shah

Microsoft wants to pitch Microsoft Store as the ultimate go-to solution to download apps and games on Windows 10/11. The company made huge strides with the Store redesign with Windows 11 update. Some of the Store problems such as the app are not opening, not downloading, stuck at acquiring license persist in the revamped Store.

Fix microsoft store stuck on acquiring license

Microsoft Store stuck on acquiring license may force you to look at the web to download your favorite app or game. It’s not secure and some of you might end up downloading apps from unverified sources. It’s better to stick with the Microsoft Store.

1. Check Internet Connection

This is quite obvious but still worth checking out before we move to advanced tricks to fix Microsoft Store stuck on acquiring license.

When you have a slow or sketchy internet connection, the Store fails to verify your Microsoft account and ends up showing stuck on acquiring license error.

Check internet connection

Open the Settings app (use Windows + I keys) and go to Network & Internet menu. Make sure Wi-Fi or Ethernet is connected. In terms of the Wi-Fi network, try to connect to the 5 GHz frequency and not the 2.4 GHz one.

2. Check Payment Options

Did your added credit card expire in your Microsoft account? When you try to purchase an app or game from the Microsoft Store, the company uses your preferred payment method to complete the transaction.

It’s time to double-check your current payment method in Microsoft Store so that you don’t get stuck on acquiring license errors.

Step 1: Open Microsoft Store.

Step 2: Click on the account picture at the top.

Step 3: Select Payment methods.

Select payment methods

Step 4: It will take you to the Microsoft Account > Manager your payments menu on the web.

Step 5: Authenticate yourself and check your current payment method.

Payment options in microsoft account

You can remove the card and add a new payment method from the same menu.

3. Log out and Login Again

When Microsoft Store fails to authenticate your account, the app/game download process will get stuck acquiring a license. You need to log out from your current Microsoft account and log in again.

Step 1: Open Microsoft Store and click on the account picture at the top.

Step 2: Select Sign out.

Sign out from microsoft account

Step 3: Sign in again with the exact account details and download the app or game on the Store.

4. Run Windows Store Apps Troubleshooter

Microsoft distributes the Store as the native app on Windows. That’s why you will see the company updating Microsoft Store from the Store itself and doesn’t bundle it with Windows updates. You can run Windows Store apps troubleshooter and fix Store stuck on acquiring license issue.

Step 1: Open the Settings app on Windows (use Windows + I keys).

Step 2: Go to the System menu.

Step 3: Select Troubleshoot and open Other troubleshooters.

Open troubleshoot menu

Step 4: Scroll down and run Windows Store App troubleshooter.

Run windows store apps troubleshooter

Sit back and relax, let Microsoft fix the Store stuck on acquiring license issue.

5. Remove Microsoft Store Cache

Overburden of cache data in Microsoft Store may lead to stuck on acquiring license issue. You can simply remove cache data and try again.

Step 1: Press Windows + R keys and open the Run menu.

Step 2: Type wsreset.exe and hit OK from the Run menu.

Delete store cache

Windows will clear the Microsoft Store cache and reopen the app.

6. Repair Microsoft Store

A buggy Microsoft Store can also lead to acquiring license issues. Let’s repair Microsoft Store from Settings.

Step 1: Open the Windows Settings app (use Windows + I keys).

Step 2: Go to the Apps menu.

Step 3: Select Apps & features.

Open apps and features

Step 4: Scroll down to Microsoft Store, click on the three-dot menu and select Advanced options.

Microsoft store advanced options

Step 5: Select the Repair button from the following menu and Windows will fix the Store for you.

Repair microsoft store

7. Update Microsoft Store

As we mentioned before, the Store isn’t tied with Windows updates. You can update it via the Store itself.

Open Microsoft Store and go to the Library menu. Click on Get Updates and install the latest Store build on your computer.

Download Apps and Games from Microsoft Store

If you are stuck with acquiring license issues despite following the methods above, you should call your bank and make sure the added credit card is working as expected. Which trick worked for you to solve the issue? Share your findings in the comments below.


The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

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Parth Shah

Written By

Parth Shah

Parth previously worked at EOTO.tech covering tech news. He is currently freelancing at Guiding Tech writing about apps comparison, tutorials, software tips and tricks and diving deep into iOS, Android, macOS, and Windows platforms.