The Apple TV 4K can give you a cinematic audio-visual experience in your home. You just need to choose the right TV and Soundbar to enjoy your favorite content in the best possible quality. But sometimes, you might experience something odd with the video and audio while streaming your favorite show or a movie.
You may feel that the video is way ahead of the spoken dialogues in every scene. That means the audio isn’t syncing correctly with the video on your Apple TV. Don’t worry if it’s happening with a lot of movies and TV shows. Here are some effective ways to fix fix audio not syncing with video on Apple TV 4K.
1. Check Your Internet Connection
Starting with the first troubleshooting method involves checking the internet connection status of your Apple TV 4K. A major reason why audio is not syncing with video on your device can be the lack of enough internet bandwidth or the connection is intermittent. So along with checking running a speed test on your computer and mobile, here’s how you can check the signal strength of your internet connection if you’ve connect the Apple TV 4K with your Wi-Fi network.
Step 1: On the home screen of Apple TV 4K, go to Settings.
Step 2: Scroll down and select Network.
Step 3: Under Status, check the signal strength of your connected Wi-Fi network.
If you have low signal strength, we suggest bringing your Apple TV 4K closer to the router, or connecting it to the 5GHz frequency band, if you have a dual-band router.
2. Check Wireless Headphone Battery Levels
If you are getting good internet speeds, you should check for the battery levels of your Bluetooth headphones. If you are using Bluetooth headphones with your Apple TV 4K, check its battery levels. Low battery levels can be the reason for audio not syncing with video. We suggest charging your headphones and connecting them again to check if the problem is solved.
3. Check Your HDMI Cable
The Apple TV 4K can display content in Dolby Vision HDR and Dolby Atmos. Such high-end playback formats require good-quality HDMI cables to transmit the data. So if you are still experiencing the issue of audio not syncing with video, we suggest replacing your HDMI cable with a new HDMI 2.1 cable for your Apple TV 4K.
4. Check Video and Audio Settings
After checking your HDMI cable, you should take a look at the playback settings of your Apple TV 4K. The Video Format that we recommend is 4K SDR 60Hz (select 50Hz for the Europe region). This combined with enabling Match Frame Rate and Match Dynamic Range gives you the best possible audio-visual experience.
Your Apple TV 4K will automatically trigger the best possible audio and video playback combination according to the streaming platform using the process of Quick Media Switching. Here’s how you can check and enable the same.
Step 1: Open Settings on your Apple TV 4K.
Step 2: Select Video and Audio.
Step 3: Select Format.
Step 4: Choose 4K SDR 60Hz or 50Hz (for Europe) depending on your region.
Step 5: Return to the Settings menu and select Match Content.
Step 6: Enable ‘Match Dynamic Range’ and ‘Match Frame Rate.’
Step 7: Close Settings and check if the problem is solved.
5. Force Quit and Relaunch Streaming App
In case you have enabled Click and Touch for your Apple TV remote, you can try to force quit and relaunch the streaming app in which you are experiencing the issue. Here’s how.
Step 1: Press the TV icon on your Apple TV remote twice to reveal background app windows.
Step 2: Use the Left Navigation button on the left of the clickpad to look for the streaming app.
Step 3: Swipe up the app window to remove it from the background.
Step 4: Relaunch the app and check if the problem is solved.
6. Update Streaming Apps
If you are still facing the issue, you should update the version of the streaming app(s) on your Apple TV 4K. A new version is usually devoid of any bugs or glitches causing this playback issue.
Step 1: Open App Store on your Apple TV 4K.
Step 2: Select Purchased from the top Menu Bar.
Step 3: Select All Apps from the left menu.
Step 4: Check if the version update is available for your streaming app(s).
Step 5: After installing the update, relaunch the app and check if the problem is solved.
7. Update tvOS
If none of the solutions work, it might just be a software-related issue on your Apple TV 4K. So, update the tvOS version on your Apple TV 4K device. Follow these steps:
Step 1: Open Settings on your Apple TV 4K.
Step 2: Scroll down and select System.
Step 3: Select Software Updates.
Step 4: Select Update Software.
Step 5: If an update is available, select Download and Install.
Step 6: After the updates install, open any streaming app to play some content to check if the problem is solved.
These troubleshooting methods should resolve the issue and synchronize your audio-visual experience. Want to make the best of your streaming device? Check out the best TVs for Apple TV 4K.
Last updated on 24 February, 2023
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