Recently, a Xiaomi Redmi Note 4 device allegedly suffered the same fate as the infamous Samsung Galaxy Note 7 devices from last year as one of the units in Bangalore exploded and was allegedly caught on tape, but the company claims that the video is a fake.
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Since the video has gone viral, the company faced ill-repute and has gone public claiming that the device on the video wasn’t a Redmi Note 4 or any other Xiaomi device.
Although the company replaced the malfunctioning device, according to an internal investigation, the explosion had occurred as a result of using a faulty third party charger.
Xiaomi has also criticised the publication, which published the video claiming that it’s a video of the Xiaomi Redmi Note 4 exploding, and have branded their behaviour as ‘irresponsible and disturbing’.
“It is unfortunate that a member of the technology blogging fraternity used a video of an unrelated incident attained from a WhatsApp group, and merged it with the above-mentioned case involving Arjun, without doing any investigation. We are currently evaluating legal action against the publication.” the company stated.
The Company’s Investigation
The company noted the following five points, laying claim that the Redmi Note 4 isn’t the star of the viral video that shows an exploding phone.
The video was attained from a random WhatsApp group, and has nothing to do with this recent Redmi Note 4 case.
In fact, there is no evidence in the video to suggest that the device is a Redmi Note 4 or any other Xiaomi Phone.
The video is not from the aforementioned Poorvika store, or any othe Poorvika store. On further investigation, we found that the CCTV video was from a retailer in Anamangad, Kerala. Xiaomi India only started selling devices at 3G and Fone 4 stores a few weeks ago in Kerala.
The CCTV video was recorded on a different date, not 1st June (when Arjun bought the phone) or 17th July (when his phone got damaged)
The customer in the video is not Arjun. He has confirmed to Xiaomi that the people in the video does not include or represent him or any of his relatives.