While Uber has been making headlines for its plans of launching flying taxi by 2020 in Dallas and Dubai, and the legal battle, they’ve also rolled out an update to its app which makes two changes to the rating system.
While one of the updates is aimed towards bringing out fairer Pool ratings for the drivers, other is aimed at encouraging better rider behaviour.
The highlight of this update for the users is the ‘Customer ratings’ which were previously available on request, will now be shown prominently in-app now.
“Ratings are a two-way street at Uber, and our 5-star rating system helps to create a positive experience for everyone. We’ve heard from our drivers, however, that we need to do more to make our rating system fairer,” the company states in a blog post.
Rider Update: Know Your Popularity
Customer ratings were previously available to Riders — depicting your popularity among Uber drivers — but will now be showcased right below their names in the app’s main menu.
Yes, Uber drivers rate you too, like you rate them.
Your rating depends on lot many factors, starting from your behaviour with them, to things like eating and littering in the car, stuffing more people than there is space and more.
“Drivers do their best to make Uber enjoyable and safe for their riders, and we expect that riders do the same for drivers. Uber is better for all when both drivers and riders do their part” the company stated.
So, if you’re concerned about your popularity among Uber drivers, you know where to look.
Driver Update: Fairer Pool Ratings
Another feature updated in the Uber app is how riders rate drivers during Pool trips.
This update is aimed towards providing a fairer rating for drivers during pool rides, especially when the affecting factors are out of their control — like maybe an annoying co-passenger or the match made by Uber’s algorithm.
“We believe that drivers’ ratings shouldn’t be affected by things outside their control, so we’re adjusting the POOL rating system to make it fairer for drivers,” the company stated.
So now whenever drivers are given ratings less than five-stars, the rider has to give additional reasons for doing so and if the reason is one of the aforementioned ones, they won’t affect the driver’s rating.