In a further blow to Samsung’s chances to gain some lost market-share, the Note7 has been stopped in its tracks and put on hold. With new reports of replacement units of the latest flagship from the Korean phone-maker also catching fire, it seems things are getting too hot to handle. There is no choice left but to halt the production of the Note7, as per newest updates from Korea.
But, where did it all go wrong? It’s a long road that the brand will walk and surely various agencies will get involved too, but for now, it’s safe to suggest that the Note7 isn’t in our recommended list of phones. This wasn’t always the case, though. I, for one, was quite excited about the launch of the Note7. It was hot property when it did launch, but it quickly went from hot to burning hot. Here’s what we know, happened.
Phones Can Catch Fire
Before we proceed, we’d like to point out that phones can sometimes catch fire. Even Apple with all its high quality assurances and checks isn’t immune to this fact. We know and acknowledge this, we’ve also done a deep-dive into why smartphone batteries catch fire. Do read that if you haven’t already and know that we aren’t condoning Samsung in any way. But, this is a serious safety matter and we’d like to bring only the facts to everyone.
The U.S. advised passengers to not turn on or charge Note 7 smartphones aboard aircraft or stow them in plane cargo. A day later, on the 9th, U.S. Consumer Product Safety Commission urges Galaxy Note 7 users to stop using their phone.
In light of recent incidents and concerns raised by Samsung about its Galaxy Note 7 devices, the Federal Aviation Administration strongly advises passengers not to turn on or charge these devices on board aircraft and not to stow them in any checked baggage.
September 16: Lawsuits Begin
A man in Florida squarely blames Samsung for their carelessness in the production of the Note7 and sues them when his Note7 caught fire. On the same day, Samsung had resumed sales of the Note7s in South Korea.
September 19: Exchange Program in Korea
Samsung proceeds with the exchange program in Korea, accepting old units from all customers and replacing them with ‘safer’ new units. Also on the 19th, a Chinese man claims his Note7 caught fire, but Samsung claims that it was due to external heating and not any fault of the batteries in the Note7.
September 22: Delay in Re-sale
In Korea, Samsung delays the re-sale of the Note7 by 3 days to further investigate safety of its product.
September 29: Safer Battery Now?
Samsung goes on to say that more than a million users are now using the Note7 with the safer battery. Apparently, the worst is behind them.
October 1: Re-selling Begins
In Korea, Samsung starts re-selling the Note7.
October 6: Replaced Unit on Fire
Trouble brews again for the Korean giants when a Southwest Airline flight is evacuated due to smoke coming from a Note7.