Samsung has had a fairly rough time with their Note7 launch, what with their flagship reported to catch fire and cause injuries. It seemed logical to order a callback and replace all the faulty units and as per the latest reports, a million Note7 units will be replaced by Samsung in the US alone. And now a new Recode report states Samsung officials saying the replacements will be shipped no later than the 21st of September.
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Recently, the Consumer Product Safety Commission (CPSC) had observed that the Note7 was linked to 92 incidents of overheating in the U.S., including 26 reports of burns and 55 accounts of property damage. The entire recall will reportedly cost Samsung over $1 billion.
The Note7 has been cited with 92 incidents of overheating in the U.S., including 26 reports of burns and 55 accounts of property damage.
Since there was much confusion about how exactly the recall would work, the roll-out of the replacement units has been affected. The company was also under fire for not complying with official procedures to issue replacement units.
The newly shipped units will now sport a green battery indicator on the Home screen, rather than the default white one. This will be a sure sign that the unit a user has received is the fixed and updated unit and not the older unit with faulty battery. Till the user receives their replacement unit, Samsung will roll out a software update as a temporary measure.
A temporary software update will charge the Note7 to no more than 2,100mAh of charge from its 3,500mAh battery, roughly equivalent to 60% of charge.
Even with the update, Samsung has made it clear that users should power down and stop using their Note7 devices and go in for the exchange as soon as they can.