Apple released iOS 10 today, Sept. 13, to the masses, but the grandiose launch clearly did not go as planned. Immediately after the update was pushed out to iPhones and iPads, a plethora of users began panicking. It turns out iOS 10’s installation process would suddenly force their devices into Recovery Mode.
Devices then had to be plugged into iTunes to try updating once more, but more problems ensued there. Some users report being unable to update from iTunes and unfortunately having to restore the iPhone or iPad, removing all content and settings.
Twitter lit up with hundreds if not thousands of complaints, many of which Apple Support tried tackling as quickly as possible. Even some high-profile technology journalists suffered from the issue.
To find out if you’re running the latest version of iTunes, open the application on your Mac or PC. On macOS, click iTunes in the menu bar and then click Check for Updates. On Windows, click Help in the menu bar and choose Check for Updates. Apple will inform you if iTunes is up to date. If it’s not, download and install the latest version.
Once iTunes is up to date, you should be able to tether your iOS device to your computer and finish the installation process without issue.
“We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability,” an Apple spokesperson said. “The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.”
As a precaution for any future iOS update issues, always keep your iPhone and iPad backed up.
According to Apple, iOS 10 installations should be smooth sailing from here on out. If you’re reading this, it should be safe to go ahead and install iOS 10 if you haven’t already.