The top 2 telecom players of India have made it easier for their customers to get instant activation for their new SIM connection, by opting for e-KYC. With Airtel already offering e-KYC at their stores across the nation, the move will surely see other players making a similar decision. Vodafone plans to roll-out their Aadhar card based e-KYC program by the 24th of August.
How Will it Work
Under the new system, anyone looking to get a new Airtel connection will need to walk into an Airtel authorized center with their Aadhar number and the store will verify their Biometrics (iris scan/fingerprint) with the UIDIA database. The details should instantly match and the connection gets activated immediately.
The process is said to be fully secure and the retailer/representative at the point of sale will also be registered under Aadhaar.
Before this, a KYC was done using photocopies of various documents that manually needed to be submitted by everyone at an authorized center. After that, it used to take 24-48 hours for everything to be verified and only then could a user hope to start using the new SIM connection.
What They Said
“Aadhaar based e-KYC for a mobile connection is a milestone for the telecom industry and will enhance customer experience through faster onboarding. A customer can now walk into an Airtel store and walk out with an active mobile connection in a matter of few minutes. The solution also complements the Government’s Digital India vision and will add to Airtel’s green initiatives,” said Ajai Puri, Director – Operations (India & South Asia), Bharti Airtel.
Whereas for Vodafone India, Sandeep Kataria, Director-Commercial was quoted stating, “Effective Wednesday, 24th August, we are rolling it out across the country. The use of e-KYC will drastically cut down on delays in activating new connections because of infrastructure challenges like power cuts, transporting volumes of paper, lack of photocopying and photography facilities. It will also strengthen the verification process as there will be no room for any manual error.”
These moves follow the Government’s initiative to go paperless when it had asked telecom players to offer e-KYC based on Aadhar.