How to Use Windows 7 Remote Assistance Easy Connect to Easily Solve Computer Problems

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Once a business-oriented feature, the release of Windows XP introduced two new technologies to the public – Remote Desktop and Remote Assistance.

Remote Desktop kept its focus on business use, providing users with access to their home computers while you are on the go. You can run your computer as if you were there, but through a mobile machine (i.e laptop, smartphone, tablet, etc.).

On the other hand, Remote Assistance strives to serve the home users out there. Remote Assistance had the ability to share your Windows desktop with any other Windows user. You can share control of both your mouse and keyboard with said user over either a LAN (Local Area Network) or over the Internet (WAN).

Naturally, the future brings innovative software solution and Windows 7 brought on a new feature called Easy Connect. This recent addition to Remote Assistance simplifies the entire process by requiring only a password, and not even a file exchange. Even the password can be done away with if contact files are exchanged and a trusting relationship is established.

How to Use Windows 7 Easy Connect

Let’s say you are having a problem with your Windows 7 machine and you require the assistance of someone with a little more expertise. This step-by-step guide will take you through the steps of requesting help using Remote Assistance – Easy Connect.

Step 1: Type “assistance” into the search bar of your start menu, then click on the Windows Remote Assistance program link to launch Remote Assistance.

windows remote assistance

Step 2: You will be asked whether you would like to ask for or offer help. To ask for help, select Invite someone you trust to help you.

Invite someone you trust to help you

Step 3: Now you will be offered the option to save this invitation as a file and attach it to an email (if the other user does not have access to Easy Connect, such as using an older version of Windows), use e-mail to send an invitation (provided you have a compatible email program), or use easy connect. Select Use Easy Connect as shown below.

Use easy connect

Step 4: The new window shown below will pop up. This is your unique password that your helper will need to access your computer. Keep track of it so that you can provide it when your helper needs to input it in his or her own PC.

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Randomly generated password

Accepting an Invitation

Now let’s say you are on the other side of this scenario and taking time out of your busy day to help out a friend in need. Here is what you should do!

Step 1: Type “assistance” into the search bar of your start menu,  then click on the Windows Remote Assistance program link to launch Remote Assistance.

Step 2: This time you would select the Help someone who has invited you option.

Help someone who has invited you

Step 3: Once again, you would choose to Use Easy Connect. Alternately, if you were sent a file as an invitation, you would select the other option.

Use Easy Connect

Step 4: You are then asked to enter the password that was provided to the receiving participant. Once you enter the password you will be granted access to their desktop.

Helper password entry

Some neat features include the ability to have a chat session in order to clarify and explain the troubleshooting steps that you are taking, as well as the ability to stop sharing your desktop at anytime by simply pressing the button at the top of the window that reads ‘Stop sharing’.

The best thing is how easy it is to help out a friend or family member, say goodbye to frustrating phone calls and email exchanges. Now those of us that are technically inclined can skip the chit-chat and just fix the problem!

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  • Martin Luyo

    Brilliant! Just brilliant!

  • http://www.anthonymaw.com/ Anthony Maw

    It’s a great but little known feature. If your friends and relatives knew about it they would never leave you alone!!!!!

  • alexDW

    “provided you have a compatible email program”.
    WTF is compatible email program ? Are there any “compatible email programs” in this world ? And if there are, how could I find out these wonderful things? Googling did not help. I want to connect my win 8 tablet with my pc probably almost every day. Currently I have to save the file, open it in mailer as attachmet, send it etc. Every saved mouseclick would be just amazing.

    • internationalist

      have you heard of Microsoft Outlook Professional? that amazing thing sends as attachment straightaway ;)

  • Aliasgar Babat

    Excellent article. Remote support allows multiple computer users located at any place in the world to directly connect and communicate with one another. Vendors such as RHUB offer on premise Collaborative Remote Support Appliance with in-built conferencing facilities. It is very useful for businesses wanting to reduce incident handling time and increase call capacity without increasing the budget.

  • Kishrore

    Why won’t we opt for Teamviewer or such that utilities… which gives the same result…?

    • Baratak

      Because this is free and built into windows?